Customer Happiness Champion

Sendle

  • Pasig, Philippines
    Pasig, NCR, Philippines, Pasig, NCR, Philippines
    Pasig
    NCR
    Philippines
  • 20,000.00 - 30,000.00 PHP / monthPHP20,000.0030,000.0020,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 31 Jan
Recruiter was hiring 13 hours ago

Customer Happiness Champion

Sendle

Job Description

What you’ll bring

A positive, can-do attitude that favors creativity over complexity. You are solutions-focused and can think on your feet to find an outcome to any problem. You have a keen eye for detail and enjoy solving complex problems through effective communication and genuine curiosity. In addition, you are customer-centric and have the ability to build instant rapport with customers through email and social media.

This is not your usual Customer Service position. We’re looking for people who are passionate, creative and want to make an impact as part of a pioneer Customer Service team within a growing Australian organization.

What you’ll do

  • Develop and deliver a world-beating support experience
  • Engage with our business customers, building rapport and stable relationships with them
  • Follow up on deliveries - keeping track of activities and status
  • Be the first point of contact for escalations via phone and email
  • Ideate and improve processes and documentation for your accounts
  • Mentor and train junior team members
  • Liaise with management over system changes and influence our product design with your feedback

Urgent Hiring!

Minimum Qualifications

What you need:

  • Preferably 3 years and above experience related to customer support
  • Ideally has an experience doing email/backend customer support
  • Excellent written and spoken English - you need to be able to talk to Executive and C-level customers
  • Charming outgoing personality
  • Able to work with minimum supervision
  • A high level of attention to detail and persistence
  • Very comfortable with technology and digitally savvy
  • Sound judgment and the ability to make decisions on the fly
  • Genuine desire to deliver the highest possible level of service to our clients

Open to Hospitality CS Professionals

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance
  • Stock Options Stock Options
Other
  • HMO on Day 1!!!
  • Day Shift & Fixed Weekends Off
  • Budget for Fun and Engaging team activities
  • Birthday Leave
  • Free Coffee!!!

Required Skills

  • Problem Sensitivity
  • Email Support
  • Customer Service
  • Reading Comprehension
  • Critical Thinking
  • Communication Skills

Preferred Courses

  • Communication Arts
  • Tourism & Hospitality Management [Hospitality Management]
  • English & History

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Always 
Office Address
Pasig, NCR, Philippines
Industry
Information Technology and Logistics
Vacancy
15 openings
Website
http://www.sendle.com

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About Sendle

Sendle is home to engineers and marketers, environmentalists and pop-culture nerds. We are a business with a heart, and we’re looking for creative problem-solvers who are humble, honest, happy, hungry and high-achieving to knock down doors and make the world fairer for small businesses everywhere. Get to know more about Sendle : https://vimeo.com/233917301
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