Seller Gateway Inc.
Seller Gateway Inc.

Customer Service Representative (CSR) | VIP Account  

Seller Gateway Inc.

 
  • Valenzuela, Philippines
    Valenzuela, Metro Manila, Philippines
    Valenzuela
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2020-09-29T16:00:00+00:00
Job closed.

Job Description

  • Handle customer inquiries from general questions, product specifics, Importation & Pricing through social media platform.
  • Will do voice calls to answer inquiries & provide better experience for VIP clients.
  • Coordinate across various departments within the operations to provide timely resolution on VIP customer's inquiries.
  • Conducts soft selling/upselling when opportunity arises.
  • Resolves questions, service issues, all inbound & outbound support requests per established guidelines via phone, e-mail, sms & chat.

Minimum Qualifications

  • Strong analytical and planning skills & excellent problem-solving skills;
  • Strong verbal and written communication skills both in English and Filipino language;
  • Good reasoning and negotiation skill (ability to handle irrate clients);
  • Preferably have experience in handling VIP/High Profile Customers;
  • Ablility to have at least 50 wpm typing speed capacity;

Educational Background: Bachelor's Degree in Business Administration, Marketing or relevant educational field.

Years of Experience: Preferably with at least 6 months of working experience as Customer Service Representative/Associate or Sales related field.

Work Schedule: Monday - Saturday (9:00 AM - 6:00 PM)

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • HousingHousing
  • Paid Sick LeavePaid Sick Leave
  • Free Lunch or SnacksFree Lunch or Snacks
  • Performance BonusPerformance Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Sales and Marketing Knowledge
  • Customer Service
  • Social Media Management

Preferred Courses

  • Business Administration [Marketing]
  • Business Administration
  • Marketing Communications

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Karuhatan, Valenzuela, Metro Manila, Philippines
Industry
E-Commerce, Warehousing, Importation/Exportation, General Merchandise
Vacancy
1 opening
Website
http://www.sellergateway.com.ph

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About Seller Gateway Inc.

Seller Gateway is a B2B eCommerce Marketplace that is established for existing and aspiring digital entrepreneurs, online sellers and business owners. Seller Gateway connects businesses across the entire supply chain and enables them with everything they need to run an online business - from product sourcing, export & import, shipping, freight forwarding, warehousing, cataloging, funding, and trend forecasting, right up to connecting you with the most accessible, reliable and cost effective fulfillment center in your region. Our unique selling proposition is that we will be providing direct factory or supplier source contacts and funding for qualifying sellers who meet the requirements. We aim to create an ecosystem of inclusive growth for our B2B community by bringing the best value through collaboration and transforming the commercial marketplace with market insights & proven success support formulas. Our Vision is to be the leading innovation of the global B2B Ecommerce Marketplace. We envision to provide the necessary infrastructure that connects quality suppliers to our Community to drive economic prosperity and mutual benefits through collaboration. Seller Gateway is also on a mission to provide equal opportunities for existing and aspiring Filipino entrepreneurs by enabling them with a proven end-to-end supply chain solution and empowering them with essential performance support systems such as market insights, product sourcing, funding, importation, and fulfillment centers. Making it easy to do business anywhere, everywhere.

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