Customer Service Staff
SelectCare Philippines Inc.
- Makati, Philippines5th Floor, 5th Floor, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-03-02T16:00:00+00:00Job closed.
Job Description
- Responsible for overall customer care / assistance i.e. answering telephone calls, benefit inquiries, doctors' clinic schedules, etc.;
- Handle scheduling of Doctors' appointments, APE schedules, outpatient laboratories and diagnostic procedures;
- Prepare the necessary Letters of Authorization (LOA) for the corresponding procedure/office visit/admission and explain the applicable benefit coverage to the member;
- Handle correspondence between different offices / clinics in relation but not limited to members' medical care;
- Conduct medical liaison duty and render assistance during hospital admission and discharge processes;
- Prepare regular reports including but not limited to the weekly census of patients
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent people skills;
- Computer Literate in MS Excel, MS Word, etc.;
- Proficient in the English language;
- Fresh graduates welcome; those with work experience in customer service a plus factor;
- Background/experience in medical liaison will be an advantage
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 5th Floor, Makati, Metro Manila, Philippines
- Industry
- BPO/Healthcare Industry
- Vacancy
- 3 openings
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About SelectCare Philippines Inc.
We are a U.S. owned company in need of highly motivated and productive individuals to supplement our fast-growing business in the Philippines. We are the biggest PPO in Guam, Saipan and Palau.