User Care/Technical Support Engineer
SCG Marketing Philippines Inc
- Taguig, Philippines9th, Fort Legend Towers,, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱28,000.00 / monthPHP250002800025000MONTH
- Full timeFULL_TIME
Expired 4 years ago
2020-01-15T16:00:00+00:00Job closed.
Job Description
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Minimum Qualifications
- Proven customer support experience or experience as a client service representative specifically in the field of Construction or Real Estate field.
- Track record of over-achieving quota
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Knowledge & Experience in Construction business is an advantage
Perks and Benefits
Single Parent Leave
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Business Correspondence
- Persuasion and Negotiation
- Sales and Marketing Knowledge
- Chat Support
- Customer Service
- Communication Skills
Preferred Courses
- Civil Engineering [Construction Technology and Management]
- Industrial Engineering
- Business Administration [Business Management]
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Architecture and Engineering
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Fort Legend Towers,
- Industry
- Distribution & Trading
- Vacancy
- 1 opening
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About SCG Marketing Philippines Inc
SCG Marketing Philippines Inc. is under the business unit of SCG Cement - Building Materials is one of core businesses under SCG. The Thailand’s largest manufacturer of building and decorative products and a provider of well recognized building materials brands in global market.
SCG began its business operation in the Philippines in 1993. The Group provides premium quality, environment-friendly and high value added products and services to the Philippine market. Today, SCG has more than 1,000 employees in the Philippines and operates in the industries of building materials, paper and distribution.
SCG products include roof tiles and roofing components, fiber cement board and fiber cement - wood substitute products for ceiling and wall applications, ceramic floor tile and wall tile, sanitary wares, sanitary fittings, concrete products, and insulation products. Its products have been widely recognized by customers both in local and international markets.