Recruitment Operations Associate - Spanish/Portuguese (Contractual)  

PURPOSE AND OBJECTIVES:

The Recruiting Associate is responsible for Recruiting operations task as part of the Shared Services Organization. The processes are run according to SLA (Service Level Agreements) and getting measured with KPI (Key Performance Indices). Depending on the area of responsibility the role contains the administrative and operational support along the entire hiring cycle. The role can also contain the end-to-end responsibility of process of hiring students and temporary positions. The Recruiting associate will work very closely with other HR teams in order to ensure a smooth end to end hiring process. Documentation of new processes and process adjustments are part of the role too. As the role is in a service center supporting multiple countries the ability to work in a virtual setup and showing intercultural sensitivity is key.

EXPECTATIONS AND TASKS:

• Understand Recruiting and Service Delivery principles and act accordingly
• Working against KPI’s (like Customer Satisfaction, Net Promoter Score, Time to fill)
• Administrative and operational support (like requisition creation & closure, posting publication & withdrawal, interview scheduling, Applicant tracking system maintenance, onboarding sessions scheduling, back-ground checks)
• Effective use of Recruiting Action Plan while applying standard processes and tools
• Effective screening & selection
• Offer closing skills
• Ability to communicate with Partners within and outside HR as well as Managers
• Active issue identification, resolution, and problem solving
• Responsible for necessary administrative tasks associated with this role in collaboration with other HR teams as necessary
• Dealing with enquires (phone, email) related to recruiting process in an efficient and professional manner
• Process documentation

WORK EXPERIENCE:

Depending on the focus of the role:

• 0 - 2 years working experience in administration
• 1 + years’ experience in the area of recruiting
• Previous experience in other HR areas is an advantage
• Experience working within a customer orientated environment preferred

​​​​​​​EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

• Proficient in Spanish or Portuguese communication skills
• Excellent time management skills (prioritization);
• Can handle fast-paced environment
• Successful completed secondary level/ Vocational training in administration or comparable experience
• Bi-lingual skills as needed based on region (English + Customer language)
• Additional language is an advantage
• Must be willing to work at night (graveyard shift)