Customer Service Representative (CSR)
Sandman Software Systems Inc.
- Mandaluyong, PhilippinesMandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱20,000.00 / monthPHP180002000018000MONTH
- Full timeFULL_TIME
Expired 6 months ago
2024-07-26T06:15:50.225632+00:00Job closed.
Job Description
- Understand and document client concerns.
- Report documented client concerns.
- Answer and resolve client concerns based on the system and process knowledge base.
- Prepare reports of all reported concerns
- Handle and resolve customer complaints in a timely and effective manner.
- Work closely with other departments, such as Business Process Team, Quality Assurance Team, IT Web Team, and HR-Admin Team
This job requires on-site (Mandaluyong City area) customer support by the CSR. Preferably has his/ her personal laptop.
Minimum Qualifications
- Graduate of any college degree
- Previous customer service experience is an advantage
- Excellent verbal and written communication skill
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and manage time effectively
- Proficiency in using computers and navigating software applications
- Customer-focused with a positive attitude
- Patient and empathetic
- Detail-oriented and organized
- Ability to work independently and as part of a team
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Performance Bonus
Medical / Health Insurance
Required Skills
- Creative Thinking
- Business Analysis
- Attention to Detail
- Email Support
- Critical Thinking
Preferred Courses
- Information Technology
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Mandaluyong, Metro Manila, Philippines
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About Sandman Software Systems Inc.
Sandman Software Systems Inc. (SSSI) is an Information Technology company with primary focus in providing business process outsourcing services and systems development to various consumer goods and pharmaceutical companies, retailers and local government units. The company’s flagship product, Offtake Monitoring Services (OMS) and Sandman Data Exchange (SDX), addresses the current and ever increasing demand of manufacturers and retailers for sales data management, monitoring and analysis while its egovernment services platform aim to digitize and streamline local government unit services to its constituents.