Senior Operations Manager
RBT Consulting Corporation
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2018-12-17T16:00:00+00:00Job closed.
Job Description
- Provide on-the-job training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions, changes in travel trends, new products and services;
- Identify training requirements, maintain records and nominate staff for suitable training to ensure they are equipped to provide a professional service at all times;
- Conduct Performance Matters Reviews for the team, ensuring that objectives and development plans are clearly defined. Utilize Performance Matters Reviews as a foot for the development of staff skills that will result in the best possible service delivery to the clients;
- Ensure that all complaints / discrepancies received are logged and objectively investigated, recommendations are made to line manager or corrective action is taken;
- Handles escalations as needed;
- Monitor the quality of service delivered in the unit to ensure partner satisfaction and loyalty;
- Work with Operations Manager in planning strategies to achieve account’s financial goals;
- Proactively develop and maintain policies, procedures ad work instructions;
- Mentor and provide leadership and direction, development and support to the team facilitate and maintain a highly committed and performing team;
- Work with various departments, leaders, clients and other partners to ensure smooth, effective and proper coordination of day to day activities concerning the business.
Minimum Qualifications
- Graduate of any 4-year course or completed at 2 years in college;
- With 3-5 years of work experience in a Senior Manager capacity or 5-7 years in an Operations Manager capacity in a travel agency;
- With experience in using different GDS (Amadeus, Galileo, Sabre etc);
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Taguig, Metro Manila, Philippines
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About RBT Consulting Corporation
RBT Consulting Corporation, is an end-to-end Human Resources Consulting company.
We deal with all services relating to Human Resources, from Executive Search, HR and Payroll Outsourcing and Human Resources Information System (HRIS).
RBT Consulting Corporation, is a member of Sagesoft Solutions Inc. Group of Companies, a dynamic group of companies who are in to IT Infrastructure, open sources systems and lately, ventured into payment gateways and financial services.
RBT Consulting Corporation's main focus is on the development are productivity oriented solutions and high impact HR services ranging from HR System Development and implementation to organization development consulting. We also cater to outsourced HR services, payroll and talent search and placement.
Our Human Resource Information System is powered by RBT Software which is used by more than a hundred clients located in the Philippines, USA, France, Australia and Spain.