Help Desk Operation Assistant
RBT Consulting Corporation
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-05-06T16:00:00+00:00Job closed.
Job Description
- Provide Help Desk (call center) Data Analysis and generate strategy
- Find improvement points for Help Desk Operations.
- Exapnd operational process in line with company policies.
- Handle the operational tasks for Internal Help Desk for Rakuten Group.
- Follow and coordinate Help Desk tasks between the company's overseas Help Desk teams.
- Process data managment autonomously.
- Data migration.
- Data extraction.
- Data mining, etc.
- Prepare documentation of standard operations procedure.
- Perform some admin tasks such us filling, shipping a document, and bringing documents to other company on demand.
- Work on a staff engagement initiatives to enhance motivation and effective delivery.
- Manage service desk activities on a daily basis, including day-to-day collaboration and alignment with Team Leads, Supervisors, and Specialists.
- Ensure a healthy environment, which fosters openness, innovation and continuous improvement.
- Ensure effectivity of:
- Day-to-day operational performance of the Service Desk measured through the various statistical reports.
- Day-to-day management in line with company policies and tools.
Minimum Qualifications
- 3 years work experience especially in a Help Desk (Call Center).
- Japanese: Intermediate Level
- To negotiate with Japanese.
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to:
- Effectively prioritize and execute task in a high-pressure environment.
- Present ideas and solutions in both a business and user-friendly language.
- Adjust and understand cultural diffrences due to multi-national nature of the work environment.
- Strong interpersonal skills.
- Strong English communication skills, both oral and written.
- Skilled at working within a team-oriented, collaborative environment.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proactive attitude and immediately be reached to respond to any sitiuation
- Punctuality is a MUST.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Makati, Metro Manila, Philippines
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About RBT Consulting Corporation
RBT Consulting Corporation, is an end-to-end Human Resources Consulting company.
We deal with all services relating to Human Resources, from Executive Search, HR and Payroll Outsourcing and Human Resources Information System (HRIS).
RBT Consulting Corporation, is a member of Sagesoft Solutions Inc. Group of Companies, a dynamic group of companies who are in to IT Infrastructure, open sources systems and lately, ventured into payment gateways and financial services.
RBT Consulting Corporation's main focus is on the development are productivity oriented solutions and high impact HR services ranging from HR System Development and implementation to organization development consulting. We also cater to outsourced HR services, payroll and talent search and placement.
Our Human Resource Information System is powered by RBT Software which is used by more than a hundred clients located in the Philippines, USA, France, Australia and Spain.