Head of Service Operations | Quezon City  

PROJECTS AND SERVICES MANAGEMENT

• Implements and delivery projects across multiple client engagements from the Develop Phase to the Delivery Phase through project sign off and support
• Oversees, organizes and aligns the resources of each project to ensure delivery success
• Implement project controls and developments to secure customer satisfaction
• Manages projects and ensures that projects are delivered on time and on budget. This includes tracking of project hours and expenses on a weekly basis
• Determines appropriate revenue recognition, ensures timely and accurate invoicing and monitors receivables for project
• Follows up with clients, when necessary, regarding unpaid invoices
• Analyzesn project profitability, revenue, margins, bill rates and utilization

EXECUTIVE REPORTING

• Monthly, quarterly and annual reporting
• Submission and presentation of Quarterly business review
• Profit and Loss Generation and Submission
• Cost & Utilization Analysis

INTERNAL WORK ORDER FACILITATION

• Collaborates with other departments to accomplish internal process requirements

ADMINISTRATIVE DUTIES

• Respects and ensures all assets of the company are in good working condition
• Maintains cleanliness, orderliness and safety within the working environment
• Abides by the company's policies and administrative procedures
• Supervise recruitment, training, retention and organization of technical team in accordance with the company hiring process, personnel policies and budget requirements

COMPETENCY REQUIRED:

• Advanced level of competencies on Leadership, Communication and Business Management

EXPERIENCE REQUIRED:

• A proven record of success in Senior Level General Management, preferably in an IT-related industry
• At least 10 years' senior level experience of management of people and resources

EDUCATION REQUIRED:

• Graduate level of intellect preferably with a higher degree in a management discipline or a professional qualification

TECHNICAL KNOWLEDGE & SKILLS:

• A wide knowledge of the industry
• An understanding of financial management and wider management principles and techniques
• Political and presentational skills with an appreciation of the demands of conflicting interests and of meeting statutory requirements
• A very high level of commercial awareness
• Leadership skills
• Excellent project management skills
• Excellent communication skills
• Excellent organisational skills
• Excellent analytical and problem-solving skills