Job Description
Outcomes:
Monitored and evaluated brand health and performance in marketplaces where brand/s is/are present
- Utilized and maintained the Product KPI sheet for regular report generation
- Worked with the Customer Support team to perform measures maintaining 4.5 to 5 stars seller rating (Amazon)
- Ensured that the volume of positive reviews/feedback is greater than negative ones (non- Amazon)
- Communicated relevant customer feedback to team members
- Ensured that brand/s is/are abiding by marketplace policies and guidelines
- Ensured that inventory level does not reach below critical threshold by working closely with Supply Chain and Management team
- Set target sales are met
Created, maintained, and monitored product listings on marketplaces
- Completed product listing templates
- Optimized product listings using keywords harvested following the set internal process
- Ensured that inventory level does not reach below critical threshold by working closely with Supply Chain and Management team
- Checked listing statuses regularly (e.g. Active, Inactive, Out of Stock, Suppressed, etc.)
- Updated the product catalog to included newly added product/s and platform/s
Regular rotation of products in listing schedule for marketplace and external ads
- Worked with Digital Marketing, PPC, and partners for product placement in ads
- Regular participation in marketplace-initiated ads (e.g. lightning deals, newsletters, banner features, etc.)
- Worked with Social Media team for consistent exposure of products and/or brands in organic social media posts
- Coordinated campaigns for product groups with internal and external teams
Measured campaign performances and translated them into curated reports
- Coordinated with PPC team for reports
- Created and evaluated Lightning Deals performances
- Coordinated with Digital Marketing and Social Media teams for reports
- Included products in marketplace-initiated campaigns and evaluated outcomes
- Communicated evaluation to team members to maximize effectiveness
Set up new marketplace accounts to sell on (Walmart, NewEgg, eBay, Lazada, etc)
- Prepared and completed onboarding requirements including but not limited to listing template, brand overview, product images, brand logo, etc.)
- Updated the product catalog to included newly added product/s and platform/s
Produced key reports for management using:
- Product KPI sheet
- Amazon Business Reports
- Google Data Studio and other Google applications
Troubleshoot errors relating to data or images, preventing occurrence of the same errors
- Reported errors or issues to marketplace merchant support
- Coordinated with other members of the team and external partners for dependencies
Minimum Qualifications
Key Performance Indicators:
Content
- Incorporated relevant keywords in product titles, bullet points, and descriptions
- Completed product information fields
- Uploaded all relevant high-resolution images
- (Amazon) Enhanced Brand Content sections filled out displaying relevant information contributing to selling of products
- (Amazon) Product reviews on page 1 display positive reviews with 4 to 5 stars ratings
- (Amazon) Top critical reviews follow 3-star firewall rule with neutral leading to positive contexts
- (Amazon) Seller Rating should display 4.5 rating at the very least
Sales and Conversion
- Increase sales by 5% month over month
- Up to date reports (i.e. Product KPI sheet and Google Data Studio reports)
- Achieve greater than 20% monthly conversion rate for all products SKUs
- Achieve less than 13% returns and refunds rate
Operations
- Maintain over 95% order fulfillment rate
- Inventory level kept above critical threshold and never have stock outs
Competencies:
- Excellent Excel skills working with Pivot and VLookup
- Knowledge on Google App Scripts and/or VBA
- Ability to communicate professionally and efficiently with both internal and external stakeholders
- Project management skills, certification is a plus
- Ability to work in a fast-paced environment with demonstrated capability to juggle multiple competing tasks and demands
- Exceptional troubleshooting problem-solving skills
- Ability to work in a professional manner, be flexible, and handle interactions with all levels of the organization and with external clients
- Ability to communicate well with other members of the team and with non-technical end users
- Ability and willingness to learn and be taught
- Accounting majors and accounting experience a plus
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Philippines
About SadoTech
We are a retail company based in New York looking to expand our business in the Philippines. We are in need of career-driven, experienced, and dedicated people who will complete our CORE TEAM. Since we are foreseeing a bigger team in the future, this core team will enjoy a wide avenue for career advancement. JOIN US NOW!