Customer Success Manager | NY-based company
SadoTech
- Pasay, PhilippinesPasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- $400.00 - $600.00 / monthUSD400600400MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-06-19T16:00:00+00:00Job closed.
Job Description
- Manage Zendesk or Freshdesk ticket system. Experienced with setting filters and rules on Freshdesk.
- Manage global customer service team covering multiple e-commerce marketplaces globally.
- Implement a process for handling and managing wholesale and B2B business sales and inquiries.
- Manage social media reputation and outreach through promoting of new regular content with posts or videos.
- Lead regular team meetings and manage effective team reporting for defects, exceptions, and issues.
- Close the customer feedback loop by presenting issues back to our suppliers in order to promote continuous improvement and quality for our product manufacturing.
- Compile monthly reporting on performance reporting metrics.
- Do performance reporting metrics will be based on:
- Number of open tickets.
- Average product review ratings.
- Average seller feedback rating.
- Wholesale sales revenue.
- Number of defect issues reported.
- Customer engagement metrics in order to determine customer success.
Minimum Qualifications
- Extensive experience in handling a team of e-commerce customer service associates.
- Experience in the following marketplaces:
- Amazon
- Walmart
- eBay
- NewEgg
- Jet
- Strong analytical and planning skills.
- Good communication and presentation skills.
- Excellent problem-solving skills.
Perks and Benefits
Flexitime
Work from Home
Performance Bonus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Pasay, Metro Manila, Philippines
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About SadoTech
We are a retail company based in New York looking to expand our business in the Philippines. We are in need of career-driven, experienced, and dedicated people who will complete our CORE TEAM. Since we are foreseeing a bigger team in the future, this core team will enjoy a wide avenue for career advancement. JOIN US NOW!