Specialist I, Commercial Contract Support  

The Role: Specialist, Commercial Contract Support - Contractual(9 Months)

The Location: Silver City, Pasig, Philippines

Employment : Contractual (9 Months)

What’s in it for you: Contract Support responsibilities are to provide assistance to sales with data entry and administrative activities supporting the up-front new sale and renewal management process. Ensure the timely and accurate processing of contracts post client acceptance of commercial proposal.

Responsibilities:

• Perform contract data entry into SFDC for Platts quote creation of large subscriptions and manage opportunity as part of the quote process
• This role is responsible for all global orders, new, amendments and renewals, with an emphasis on Global majors, Strategic Customers, Large Regional Customer & highly complex orders for order resolution
• Track status of cases to ensure smooth transaction processing from quote creation to fulfillment
• Assist sales with client resolutions to questions concerning products, billing, account/contract status, change of address, cancellation requests, refund requests, and all pertinent queries
• Provide the highest level of contract management support to Platts Sales, regularly attend Sales Pipeline planning meeting & report subscription status on key accounts both written & verbally as needed.
• Contribute to regular review, suggestions, collaboration & updating of all processes & workflows within the department

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.

What We’re Looking For:

Basic Qualifications:

• Bachelor’s degree in Finance or Accounting or High School Graduate with relevant experience
• At least 2 years of related work experience or related degree.
• Customer service experience or working in fast paced environment with Sales Organization
• Excellent communication, problem solving, analytical and organizational skills
• Excellent ability to collect, analyze and summarize data and to prepare clear and concise presentations and reports within Contract Support, to Sales & other groups
• Strong data entry skills

Flexible in working schedule