Commercial Systems Associate | Project-Based  

The Team: Our team supports S&P Platts Global team members in our Commercial organization to attract new clients and provide support using our CRM tools and applications. We work to drive operational efficiency for all business stakeholders by working within the agile framework to prioritize, plan and oversee the delivery of strategic initiatives on commercial systems – Salesforce, Marketo, etc.. This team works with employees around the globe and at all levels in the business, providing a unique opportunity to get exposure to all areas of the business. We are a growing team with many senior associates that can provide on-the-job training and mentoring on a going forward basis.

The Impact: The Commercial Systems team drive operational efficiency by enforcing the agile methodology and owns the prioritization of the S&P Global Platts Salesforce strategic initiatives. We also provide communications and overview on new system features, and improve data quality by implementing efficient data governance processes.

What’s in it for you:

• Work with a global team and business Support a fast-paced business Work on a variety of projects and applications/software Team is growing quickly alongside the business so there is a lot of opportunity for advancement in the future On the job training and development

Responsibilities:

• As a Commercial Systems Associate, you will:
• Serve as a subject matter expertise for all Marketo program and campaign related inquiries
• Work with technology partners to identify and solve system integration issues
• Contribute to Marketo best practice adding to the team’s knowledge share
• Support our Business Intelligence, Data and Field Support teams in their daily workflows and ensure our commercial system(s) is/are meeting the needs of the business
• Handle questions/requests related to Marketo and connected applications (such as Salesforce, CVent, etc.) and related processes
• Perform data and list uploads/exercises and data reconstruction in commercial systems which include but are not limited to lead and attendee lists, data backfills to ensure complete and accurate information sure addresses, company name etc.
• Identification of bad data such as incomplete records, duplicate records, etc.
• Elimination of duplicate records in commercial systems data
• Act as Tier 1 support for incoming tickets/cases, resolving system/process issues and escalating to correct teams if needed
• Tenaciously work through issue identification, resolution, documentation and communication.
• Collaborate with different teams to ensure accounts are updated with accurate privacy setting(s) such as but not limited to sanctioned accounts
• Ensure our help documentation and applications are up to date and accurate
• Support User Acceptance Testing needs in the event the primary UAT lead is unavailable
• Ideal candidates will have an undergraduate degree, or certification in a related field, and possess strong quantitative, analytical and interpretive skills.
• Excellent oral and written communication skills are required along with excellent MS Office skills.
• The candidate should possess strong organization, prioritization, problem identification, and problem solving skills to manage internal workflows and client communication.

What We’re Looking For:

• This person should have a strong foundation in marketing tools as well as other systems and will be tasked with creating, implementing and improving best practices ensuring continual enhancement of digital application. The ideal candidate should be technical, organized, results driven and has strong attention to detail.

Basic Qualifications:

• An undergraduate degree on Finance, Accounting, Business, Economics, or any related field.
• Preferably with 1-5 years of experience in client support function.
• Must have experience in using Marketo. Experience in other marketing tools may be considered.
• Must possess strong quantitative, analytical and interpretive skills.
• Excellent oral and written communication skills are required along with excellent MS Office skills.
• The candidate should possess strong organization, prioritization, problem identification, and problem-solving skills to manage internal workflows and client communication.
• Ability to take initiative, use consultative skills and build strong, productive relationships.
• Must be flexible to work in mid or night shift.
• This is for a 1-year project-based employment.

Preferred Qualifications:

• Experience working with an integrated Marketing Automation platform and CRM System
• Certification in Salesforce and/or Marketo will be an advantage.
• Demonstrated ability to collaborate in a global, diverse and inclusive team environment