HR Services Associate
S&P Global Philippines, Inc.
- Pasig, PhilippinesSilver City 2, Frontera Drive, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
The Role: People Services HR Associate, Americas
The Location: Pasig City, Philippines
The Team: This role will be part of a pioneering Global People Services team, accountable for the effective resolution of employee queries for designated region/client group within agreed SLA (Service Level Agreement). This role reports to Regional People Services Manager and successful hire is also expected to build and maintain strong relationships with the HR Systems and rest of People Services team, occasionally receiving direction from the HRBPs or CoE leads.
The Impact:
The People Services Associate role supports People Services team to respond to employee queries as submitted through Tiers 0 & 1. As part of the Global People Services team, the Associate will provide general process expertise and domain knowledge, promote the effective utilization of HR self-service technologies and support a culture of continuous improvement
What's in it for you?
- Be critically part of a pioneering HR Services Center in the PH office, supporting the Americas
- Become an essential talent in a global organization that enables the workplace of the future
Responsibilities:
- Transacting in HR Systems to resolve escalations within agreed SLA’s
- Escalating unresolved issues to Tier 2 stakeholders (HRIS &/or CoE teams)
- Support HR operational activities and managing employee data spanning employee lifecycle events
- Maintaining regional standards and standardization in alignment with Global HR processes
- Focusing on process improvement and providing query support for change projects
- Supporting Line Manager and/or People function with additional activities and projects as warranted by business needs in line with global People function strategy
Minimum Qualifications
What we're looking for?
- 1-3 years’ relevant experience in Human Resources, providing Tier 2 support
- Analytical and reporting capabilities (Microsoft Office Suite: Excel and Powerpoint)
- Experience navigating HR Data systems (preferably Workday)
- Strong written and verbal communication skills
- Proven ability to apply discretion and maintain confidentiality
- Ability to multi-task and maintain attention to detail
- Time management and organizational skills
Qualifications:
- Relevant 1-3 years of experience providing HR Support, preferably on a Global scale or North American operations. Prior experience working on a similar function is an advantage.
- Good communication & analytical skills & excellent problem-solving capability.
- Strong ability to connect with customers and delivery of SLA-driven metrics.
- Flexible working in the US hours (night shift) and amenable to work in Pasig (Silver City)
Perks and Benefits
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Silver City 2, Frontera Drive, Pasig, Metro Manila, Philippines