Associate, SNL Software Solutions Client Support
S&P Global Philippines, Inc.
- Makati, Philippines6750 Office Drive , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-03-30T16:00:00+00:00Job Description
S&P Global Market Intelligence
The Role: Associate, SNL Software Solutions Client Support
The Location: Manila, Philippines
The Team: Software Solutions Support provides the highest level of product support to SNLBanker clients and our internal teams.
The Impact: As the main contact for clients, you will serve as the face of the company. We directly impact client opinions of the product and company.
What’s in it for you:
- Promotion opportunities within the team to Senior Analyst and Industry Specialist
- Deep knowledge of the product required allows for movement to other Software Solutions teams with more specialized focus
Responsibilities:
- Offer troubleshooting and assistance on the SNLBanker software application, mostly via WebEx.
- Assist with report and dashboard building
- Work closely with other sects of the Software Solutions teams to resolve client issues
- Install upgrades to the application and licenses for clients
- Triage Application Team questions
- Provide assistance for updating users, groups, and security within the application
- Provide guidance to new users
Minimum Qualifications
What We’re Looking For:
Basic Qualifications:
- Strong English speaking and writing skills
- Bachelor’s degree or equivalent client support experience
- Strong computer and phone skills
- Strong puzzle solving skills
- Must be willing to work in a night shift schedule
Preferred Qualifications
- Experience with supporting clients in a technically-oriented role
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Child Care Benefits
Maternity & Paternity Leave
Required Skills
- Customer Service
- Technical Support
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 6750 Office Drive , Makati, Metro Manila, Philippines
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