Collections Specialist | Order to Cash
S&P Global Philippines, Inc.
- Pasig, PhilippinesFrontera Drive , Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The Role: Order to Cash (Associate Collection Agent)
The Impact: This is S&P Global Credit and Collections team
The Career Opportunity: Working with the global team and clients.
The Team / The Business: The team is responsible for the collection of all accounts receivable.
Your Skills: Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.
Other Role/Duties:
- Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
- Assisting the Team Leader in supervising the collections team which includes team collections strategies, workflow assignments and performing account reviews.
- Ensuring adherence to policies and procedures related to payment, cancellation and suspension/termination of customer services
- Managing customer complaints and first level escalations
- Work closely with Team Leader and S&P Global management to implement process policies and improvement plan that will contribute to effective collections and reduction of delinquency
- Managing ongoing training of Associate Collectors and assisting in mutual support and knowledge sharing of the global Credit and Collections team
- Execution of special projects concerning collections as required.
Minimum Qualifications
Required Skills:
- Excellent verbal and written English communication
- 2-3 years of experience in collections, accounts receivable or related area
- Experience with training
- Excellent interpersonal, motivational and leadership skills
- Excellent problem-solving skill
- Commitment to excellent customer service
- Strong attention to detail, goal oriented
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Advanced knowledge of MS Office Suite including Excel
- Knowledge of Akritiv or other collections strategy systems a plus
- Experience with training
- Excellent interpersonal, motivational and leadership skills
- Excellent problem solving skill
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Frontera Drive, Pasig, Metro Manila, Philippines
About S&P Global Philippines, Inc.
S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.