S&P Global Philippines, Inc.
S&P Global Philippines, Inc.

Collections Specialist | Order to Cash  

S&P Global Philippines, Inc.

 
  • Pasig, Philippines
    Frontera Drive , Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-08-27T16:00:00+00:00
Job closed.

Job Description

The Role: Order to Cash (Associate Collection Agent)

The Impact: This is S&P Global Credit and Collections team

The Career Opportunity: Working with the global team and clients.

The Team / The Business: The team is responsible for the collection of all accounts receivable.

Your Skills: Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.


Other Role/Duties:

  • Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
  • Assisting the Team Leader in supervising the collections team which includes team collections strategies, workflow assignments and performing account reviews.
  • Ensuring adherence to policies and procedures related to payment, cancellation and suspension/termination of customer services
  • Managing customer complaints and first level escalations
  • Work closely with Team Leader and S&P Global management to implement process policies and improvement plan that will contribute to effective collections and reduction of delinquency
  • Managing ongoing training of Associate Collectors and assisting in mutual support and knowledge sharing of the global Credit and Collections team
  • Execution of special projects concerning collections as required.

Minimum Qualifications

Required Skills:

  • Excellent verbal and written English communication
  • 2-3 years of experience in collections, accounts receivable or related area
  • Experience with training
  • Excellent interpersonal, motivational and leadership skills
  • Excellent problem-solving skill
  • Commitment to excellent customer service
  • Strong attention to detail, goal oriented
  • Ability to prioritize and manage multiple responsibilities and meet deadlines
  • Advanced knowledge of MS Office Suite including Excel
  • Knowledge of Akritiv or other collections strategy systems a plus
  • Experience with training
  • Excellent interpersonal, motivational and leadership skills
  • Excellent problem solving skill

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Accounting and Finance
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Frontera Drive, Pasig, Metro Manila, Philippines
Industry
Financial Technology
Vacancy
1 opening
Website
http://www.spglobal.com

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About S&P Global Philippines, Inc.

S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.

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