Mandarin Technical Support (Product Operations)  

The Role: Associate Technical Support, Product Operations (Mandarin)

The Location: Manila, PH

The Team:

We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Pakistan, India & Philippines. We provide opportunities to gain in-depth product knowledge & hone technical skills.

The Impact:

We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client satisfaction and keeping the growth of our company under consideration.

What’s in it for you:

• Associate yourself with a globally renowned financial industry leader
• Improve your technical expertise by working with a globally recognized and successful financial information and technology organization
• Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities

Responsibilities:

• Handle a variety of product/technical support situations while speaking to multi-level clients and Commercial peers in English and Mandarin.
• Assist clients with installation, troubleshoot technical issues and liaise with Commercial peers remotely to help relay technical communication and establish confidence in our products from a technical perspective, for our regional non-Key Accounts.
• Showcase expertise in testing upgrades and new releases from a client perspective.
• Work in both independent and group settings, be able to meet deadlines while ensuring both accurate and complete work.

• What We’re Looking For:

  Basic Qualifications:

• Bachelor’s degree in Computer Science or Information Technology discipline.
• Excellent written and verbal English and Mandarin communication skills.
• Familiar with working and communicating with native Mandarin clients and colleagues.
• Have meaningful experience of 1-3 years with service desk and technical support setting.
• Organized and have the ability to collect, analyze and summarize data to prepare clear reports; more like technical product documentation.

• Preferred Qualifications:

• A sharp intellect and inquisitive nature, along with strong interpersonal and communication skills, an information systems background.
• Should be able to work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
• Proficient in computer applications and operating systems is a must.
• This is a Dayshift post but must be open to rotating shifts if business need arises.