Data Entry Specialist (Pooling for Project based)  

The Role: Order Administration Associate (Platts)

The Impact: Responsible for processing new customer contracts/subscriptions, renewal contracts/subscriptions and revisions on existing contracts/subscriptions for proper terms, contract pricing, invoicing, correct sales policies and product fulfillment.

The Career Opportunity: Working with various teams – Sales, Client Services and Credit and Collections.

The Team / The Business: This position is responsible for ensuring customer product fulfillment is correct and reconciled.

Your Skills: Performs data entry in Oracle11i for Platts products for client invoicing after validating pricing on sales contracts including checking that all discount approvals have been secured.

Other Role/Duties:

• Responsible for ensuring all Sales Orders are following Platts Sales Guidelines
• Performs data entry in Oracle11i for Platts products for client invoicing after validating pricing on sales contracts including checking that all discount approvals have been secured.
• Performs data entry in Ungerboeck for all conference attendees as well as email delivery of invoice to client
• Processes monthly renewals per policy and communication to Sales Team
• Responsible for all product entitlement for fulfillment via all Platts various fulfillment platforms, as well as email bounce backs on invoices, welcome emails & product delivery
• Runs various reports from Oracle to monitor the billing of customer renewals & other regular billing tasks
• Responsible for participation in the Platts Auto Rec Tool program with Channel Partners & the Platts Rec Log program for internal platforms to research mismatches & work with Sales on resolutions
• Responsible for core fulfillment tasks such as monitoring Platts Permissions inbox, contribute to monitoring the Fulfillment Control Report, monitoring the file feeds & confirmations from platforms
• Responsible for checking the actual receipt of all email delivered PDFs and reporting back to Product Ops/Client Services
• Due to work shifts, follow natural alignment to regional Sales Teams & create a good working relationship w Sales Teams
• In addition to standard product line, process all conference sponsorships, advertising, internal complimentary requests, Infostore orders, Petromedia Post Pay, GTS orders and others as Platts continues to acquire acquisitions
• Work across Platts organization to resolve any client issues in a timely manner regarding invoicing or product entitlements via various fulfillment platforms
• Responsible for fulfilling all audit requirements throughout year
• All work is accepted via Cases in SFDC, document all communication around orders via SFDC
• Completes other assignments as required and/or assigned.

Requirements:

• Willing for Project-based employment; potential absorption depending on performance and business needs
• Bachelor’s Degree or equivalent education and experience.
• 1 – 2 years of related work experience or related degree.
• Customer service experience or working in fast paced environment with Sales Organization
• Intermediate level of computer skills and proficiency in MS Office software.
• Good understanding of the Platts Sales Guidelines and policies
• Continual education through on the job training, professional journals, literature, and attendance at appropriate seminars and conferences.
• Demonstrated aptitude for problem-solving and critical thinking.
• Ability to determine solutions for customers and get the “big-picture” view of the client contract & product fulfillment
• Demonstrated initiative.
• Organizational effectiveness skills.
• Good written and oral communication skills.
• Ability to communicate well verbally & in writing
• The incumbent should have the ability to prioritize and manage multiple tasks simultaneously and remain cognizant of deadlines and schedules.
• Must be thorough, detail-oriented, organized & able to perform with a high level of accuracy
• Ability to work in a fast-paced and changeable environment
• Ability to quickly master new technologies.
• Ability to communicate effectively with all levels of management
• Office location – Tiendesitas Pasig
• Shift schedule – should be amenable to any shift required due to business needs