Associate, Markets & Deals  

The Role: An Associate, Client Support (Markets & Deals) understands the everyday workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the department’s goals of improving client support interactions.

The Location: Makati, 6750 Office

Work Shift: This is a Night shift position. You should be flexible to work on any other shift depending upon the business need.

The Team: The Client Operations team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Pakistan, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).

The Impact: As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover. Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases. You are expected to learn and understand the financial data, specifically what is going on within the different financial markets and the acquisitions and deals that are happening around the world. You are expected to explain the data to clients who need extra context.

What’s in it for you:

• Develop your industry knowledge on the Markets and Deals data set by working with our diverse client base at various financial institutions, government organizations and Universities located across the globe.
• Learn about our platforms which contain all these data that our clients use
• Learn technical expertise like MS Excel and SQL.
• Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities.

Responsibilities:

• Provide client support via phone, email and other mediums
• Make suggestions in regards to product usability, presentation, and data quality
• Work with clients and internal colleagues to help build customized, data-driven Excel models
• Work with Senior Associates on projects which improve and develop subject matter expertise

About Statement
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: S&P Global Market Intelligence S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.

What we’re looking for:
Basic Qualifications:

• Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
• Fresh Graduates are welcome to apply as long as they are open to learning more about the financial industry
• Knowledgeable in finance, capital markets or the global economy
• Excellent written and verbal communication skills
• Strong attention to detail and ability to multitask effectively
• Team-player mentality with tight-knit teamwork skills
• Flexible to changes in a rapidly evolving environment