Client Relations Associate (Night Shift)

S&P Global Philippines, Inc.

  • Makati, Philippines
    6750 Office Drive, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted 2 months ago and deadline of application is on 30 Dec
Recruiter was hiring 2 days ago

Client Relations Associate (Night Shift)

S&P Global Philippines, Inc.

Job Description

The Role: Client Relations Associates engage our client base to increase revenue retention and account growth. In this role you will be expected to build an understanding of our client base and our product suite in order to promote different platforms per client type, analyze usage data, and strategize the best way to manage client accounts alongside the global Relationship Managers.

The Location: Makati, Philippines

The Team: The Manila Relationship Management Support team is a group of strong and highly-driven individuals with various backgrounds in Customer Support, Product Support, and Account Management. The team culture is built on proactivity, business excellence, both independence and interdependence, continuous learning and improvement, with everyone working towards a common goal to support the Commercial Organization and the SPGMI business overall.

The Impact: Client Relations Associates are part of the Commercial Organization and support Relationship Managers to engage clients on S&P Global Market Intelligence’s capabilities. CRAs must also interact with clients to achieve a strong understanding of client business models, issues, and needs.

What’s in it for you:

  • You will interact with business units that are main drivers of revenue generation for S&P Global Market Intelligence.
  • Your high potential for career growth and advancement will come from initiating or collaborating on initiatives that will deliver value to the business.
  • Building an in-depth understanding of client needs and expectations will give you an edge in your future career growth in S&P Global Market Intelligence.

Responsibilities:

  • Proactively collaborate with Relationship Managers and take the lead in client outreach efforts, understand business drivers, and identify viable opportunities to grow product usage.
  • Help identify opportunities to expand SPGMI-customer relationship by analyzing usage reports and initiating discovery of client needs through diagnostic conversations.
  • Act as secondary support to Relationship Managers when they are in on-site meetings with clients.
  • Assist Relationship Managers by scheduling meetings for them and handling client concerns while they are travelling.
  • Complete special projects initiated by department goals on retention rates and department product penetration in existing accounts.

Minimum Qualifications

Basic Qualifications:

  • Bachelor’s Degree
  • Excellent interpersonal, written and oral communication skills
  • Amenable to work in a mid-shift schedule

Preferred Qualifications:

  • Ability to effectively communicate and diagnose client needs during proactive outreach calls
  • Ability to communicate technical concepts to clients
  • Ability to collect, analyze, and summarize data and to prepare clear and concise presentations and reports
  • Working knowledge of the financial or banking industry
  • Previous client-facing experience
  • Effective time and task management skills
  • High proficiency in Microsoft Excel

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Performance Bonus Performance Bonus

Required Skills

  • Organizing and Planning
  • Communication Skills
  • Customer Research

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
6750 Office Drive
Industry
Financial Technology
Vacancy
2 openings
Website
http://www.spglobal.com

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About S&P Global Philippines, Inc.

S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.
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