Report Associate (Proofer Support)
S&P Global Philippines, Inc.
- Pasig, PhilippinesS&P Global, Ground Floor Silver City Bldg 2 Frontera Drive Tiendesitas Pasig, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
The Role: Transcripts - Proofer Support
The Impact: The Transcription Proofing Support Staff is responsible for providing direct assistance to the Proofing and Auditing team and the Independent Contractors on any concerns -- administrative, documentation, process-related.
The Career Opportunity: The Audit team is responsible for final product quality delivered to the customer through its management of the proofing and auditing functions.
The Team / The Business: The overall operation is composed of various teams performing specialized roles—voice writing, scoping, editing, proofing, and auditing.
Your Skills: Create/track/disseminate to stakeholders, for all roles, any Proofing metrics reports pertinent to any workflow. Deliver reports with metrics for all independent contractor work in proofing/auditing.
Other Role/Duties:
- Create/track/disseminate to stakeholders, for all roles, any Proofing metrics reports pertinent to any workflow
- Perform data analysis on the performance metrics of all roles, for all calls or at a prescribed sampling rate, to be completed after peak/during off-peak; assist with supervision of additional data analysis tasks if required during off peak
- Transfer files to/from independent contractors (ICs) for audit/edit as required outside of the system; posting/uploading of these files to the company platform as required
- Create/deliver reports with metrics for all independent contractor work in proofing/auditing for processing of payment
- Perform basic and advanced Excel tasks as required (e.g., V-lookup)
- Assist with the documentation and list management of activities for coverage by the Proofing team, both internal and external parties
- Provide communication support for external vendors and ICs, including responding to queries and relaying information to scheduling management for file transfers
- Liaison with Team Leaders and Production Management to handle real time workflow issues
Minimum Qualifications
Requirements
- Bacchelor's degree or any related course
- Excellent written and oral communication skills.
- Ability to communicate effectively with staff, peers and upper level local management
- Well-organized, accurate, and precise with attention to detail.
- Proficient in researching, reporting, tracking and monitoring.
- Ability to multi-task with multiple priorities and timeframes.
- Work during any shift and potentially long hours.
- Willingness and aptitude for undergoing process training and quickly learning the environment.
- Familiarity with financial markets and business organizational vocabulary is a plus.
- Shift schedule: Nightshift and open to shifting schedule due to the business needs
- Office location: Tiendesitas, Pasig
- Willing to work for nightshift
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Ground Floor Silver City Bldg 2 Frontera Drive Tiendesitas Pasig