Relationship Manager, Panjiva  

The Role: Relationship Manager (Panjiva)

The Location: Makati City, Philippines

The Impact: The Impact: In this role, you will have the opportunity to immerse yourself in the exciting and constantly evolving supply chain industry. You will get to work with clients within the Corporates segment, and Import and Export companies in the US; in doing so you will get to learn their business and help them understand how to get the most out of our products and tools.

What's in it for you:

• You will develop and maintain a positive relationship with the assigned accounts;
• You will understand business needs, to seek cross-sell opportunities, and drive service adoption of S&P Market Intelligence products;
• You will minimize risk and provide feedback on account health and use best practices to retain client relationship.

Responsibilities:

• Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
• Discuss current service use case
• Assess clients' needs for new opportunities to pass to regional sales for follow-up
• Manage incoming calls and e-mails from assigned accounts
• Provide client training as needed via Skype, WebEx demonstrations, or by phone
• Contact all new contracts added and users to drive product's adoption
• Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
• Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
• Secure renewal through coordination with pod lead, manager, and other teammates
• Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
• Maintain and grow industry knowledge by attending webinars and other topical trainings
• Other tasks as assigned

Basic Qualifications:

• University degree or equivalent education
• Experience working with corporations and professional service organizations in a client service, sales, or product support role/setting.
• Interest in solving problems for clients through the delivery of financial market data solutions and analytical tools.
• Proficiency in MS Office, Excel and Salesforce.
• Strong interpersonal communication skills, and confident in delivering product demonstrations.
• Willing to work in a night shift schedule.

Preferred Qualifications:

• An understanding of products consumers
• Familiarity with supply chain or logistics is a plus