Associate, Client Support (CIQ)  

The Role: Associate, Client Support (CIQ)

The Location: Makati, Manila

The Team: Our team is responsible for providing clients world class product support and research. We are the pioneer team for Capital IQ Product Operations in Manila. We value excellence in our work as well as effective collaboration. These enable us to provide top notch support experience to our global clients.

The Impact:The team is crucial in ensuring that clients maximize our products’ value. We are responsible for relaying client feedback to our internal teams who maintain product quality and provide insights into the client and market demand.

What’s in it for you: The role provides two pivotal advantages to you.

The role will require you to become an effective communicator as you will be talking to different types of people. You will learn how to communicate solutions effectively while becoming critical in understanding problems and in identifying solutions in order to give the best possible support to our clients.

The role will develop your industry and data expertise. You are responsible for answering inquiries heavily related to the finance industry and our product. This can develop your industry knowledge and gain expertise with not just the market, but also the data that we provide. Our platform is a product of combined expertise from the technology and finance industries. You will be trained to answer finance related inquiries in connection to the product which will expose you to understanding data architecture and the finance industry itself.

We pride ourselves in helping our employees attain their career aspirations and reach their full potential. We value employee development and provide training that will hone both soft and hard skills as you go along with your career with us.

Responsibilities:The CIQ Client Services Team Manila is responsible for the following:

Deliver the best client experience while doing support and finance-related research.

Be the client’s advocate in getting the best possible solution to their inquiries. We partner with our clients to ensure that their issues are fully resolved and they are maximizing our products’ potential.

Be a channel for client feedback. We coordinate with our Content and Product Management team to resolve client inquiries. We also help our content teams develop accuracy by providing real-time client feedback. We also echo our clients’ ideas and feedback to our Product Management team to make sure that we stay relevant to the market. This is a client-centric company; we give high value to our clients’ feedback, which is a big component to our success.

What We Are Looking For:

Basic Qualifications:

• Open to Graduates of any 4-year degree course
• Excellent communication skills, both written and verbal (English)
• Detail-oriented and possesses strong critical thinking skills
• Exhibits great interest in learning
• Basic knowledge of finance, the financial market, and our company.
• Willing to work on varying shifts. (Shifts may include weekend and holidays)

Preferred Qualifications:

• Finance background
• Adaptable to rapid change
• Provides and accepts constructive feedback
• Willing to lead projects and stretch assignments