Collection Specialist
S&P Global Philippines, Inc.
- Pasig, PhilippinesGround Floor, Silver City Bld2 Tiendesitas Frontera Drive Pasig, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-02-08T16:00:00+00:00Job Description
The Role: B2B Collection Specialist (EMEA)
The Impact: This is S&P Global Credit and Collections team
The Career Opportunity: Working with the global team and clients.
The Team / The Business: The team is responsible for the collection of all accounts receivable.
Your Skills: Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.
Other Role/Duties: The Collection Specialist will be responsible for supervising a team of collections agents.
Key Responsibilities
- Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
- Ensuring adherence to policies and procedures related to payment, cancellation and suspension/termination of customer services
- Managing customer complaints and first level escalations
- Work closely with Team Leader and S&P Global management to implement process policies and improvement plan that will contribute to effective collections and reduction of delinquency
- Managing ongoing training of Associate Collectors and assisting in mutual support and knowledge sharing of the global Credit and Collections team
- Execution of special projects concerning collections as required.
Minimum Qualifications
Required Skills
- Bachelor's degree in Financial Management or any related course
- 2-3 years of experience in B2B Collections, Accounts Receivable or related area
- Excellent verbal and written English communication
- Excellent interpersonal, motivational and leadership skills
- Excellent problem solving skill and training
- Commitment to excellent customer service and attention to details
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Advanced knowledge of MS Office, reporting using Excel
- Knowledge of Akritiv or other collections strategy systems a plus
- Office location: Tiendesitas, Pasig
- Shift schedule: Midshift and Nighshift but flexible to schedule based on business needs
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Ground Floor, Silver City Bld2 Tiendesitas Frontera Drive Pasig, Pasig, Metro Manila, Philippines
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