Collection Team Leader

RUP Financing Corporation

  • Pasig, Philippines
    9th, One Corporate Center, Meralco Ave, Ortigas Center, Pasig, NCR, Philippines
  • 20,000.00 - 40,000.00 PHP / monthPHP20,000.0040,000.0020,000.00MONTH
  • Full time
Posted 20 days ago and deadline of application is on 9 May
Recruiter was hiring 15 days ago

Collection Team Leader

RUP Financing Corporation

Job Description


  • People development and alignment of goals to meet client objectives
  • Meeting attrition targets and for uplifting morale and motivation of direct reports
  • Managing the performance of a group of collection specialist and customer service representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
  • Intraday and daily performance monitoring a group of customer service representatives/collection specialists
  • Completing client training and maintaining sufficient knowledge on all related continuous education
  • Supporting workforce required staffing levels to meet client service level requirements
  • Taking escalation of calls or requirements for supervisory assistance or support in resolving and user issues. Serves as a subject matter expert on client specific program
  • Managing team meetings and participating in operations leadership meetings
  • Communicating to collection specialist/customer service representatives any new requirements, changes, updates on all support related information as well as company information
  • Use and training of collection specialist/customer service tools related to performance monitoring and tracking
  • Assisting in resolving conflict, issues, and concerns

Minimum Qualifications

  • Preferably High School, Vocational or College/Bachelor Graduate
  • Excellent in verbal communication abilities
  • Have at least 2 to 3 yrs Experience as Collection Team Leader/ Supervisor
  • Has strong attention to detail and goal-oriented.
  • Commitment to excellent work performance.
  • Good in handling people/team

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Free Lunch or Snacks Free Lunch or Snacks
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Administration and Coordination
Educational requirement
Graduated from high school
Recruiter response to application
Office Address
9th flr. Octagon Center Building, San Miguel Ave, Ortigas, Pasig City.
Financial Services
3 openings

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About RUP Financing Corporation

Aiming to give a convenient Inclusive Finance service to all Filipinos, based on advanced mobile internet security technology and big-data analysis innovation. #Rapid and excellent service #Simple and no guarantee needed #Safe and transparent Credit makes life better! Looking for talents with same goal to join us, contact us now!
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