Customer Service Representative (CSR)
RUP Financing Corporation
- Pasig, Philippines9th, Pasig, NCR, PhilippinesPasigNCRPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Call customers with overdue accounts
- Understand and explain benefits of repayment and credit history to customer
- Correct customer's misunderstanding on product policies and term
- iffuse tension from bad customer experience with the application
- Set up payments plans and follow-up schedule.
- Establish and maintain caring relationships with customers, determine reasons for non-payment and engage negotiations to bridge business and customer needs
- Educate customers on consequences for late payments
- Escalate difficult cases to Team Leader
- Provide feedback on reasons for default to Team Leader
Minimum Qualifications
- Applicant with BPO/Retail/Sales experience is preferred.
- Excellent in verbal communication abilities.
- Has a strong attention to detail and goal oriented.
- Commitment to excellent customer service.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- Floor Octagon Center Building, San Miguel Avenue, Ortigas, Pasig City
- Industry
- Financial Services
- Vacancy
- 50 openings
About RUP Financing Corporation
Aiming to give a convenient Inclusive Finance service to all Filipinos, based on advanced mobile internet security technology and big-data analysis innovation.
#Rapid and excellent service
#Simple and no guarantee needed
#Safe and transparent
Credit makes life better!
Looking for talents with same goal to join us, contact us now!