Team Lead - Travel Assistant
Viyahe Philippines, Inc.
- Makati, PhilippinesGround Floor, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-08-06T16:16:05.238164+00:00Job closed.
Job Description
Responsibilities:
- Supports Operations Manager & Asst. Operations Manager
- Assists in hiring process and new employee training
- Create or assist in creating procedures, protocols, metrics, and KPIs to help improve the operations
- Communicate team goals and identify areas for new training and skills check
- Coordinates with Training Lead on evaluating the performance of the team, developing training program, addressing the skills deficiency of the team
- Conduct team meetings to discuss team performance, updates, objectives, and deadlines
- Manages team’s attendance and break times
- Ensures that each TA reaches his/her sales quota and is performing on a par with the company’s set standards
- Coaches and develops Travel Assistants
- Answers team member questions, helps with team member problems and conflict resolution
- Provides quality customer service and handle customer complaints effectively
- Record booking transactions and submits a daily sales report to the Operations Manager
- Manages inventories and stock and advise OM or Asst. OM on ordering supplies when necessary
Minimum Qualifications
The Position:
We're looking for a Team Lead for Travel Assistants.
We offer:
- performance incentives and bonuses
- fast and incomparable career growth
- training and certification
- healthcare card benefits
- paid time off
- a really cool office
...and so much more!
Requirements:
- Minimum of 3-5 years experience working in the travel industry. Working in a travel agency is a plus.
- Has been a Team Lead for a minimum of 2-3 years
- Has an experience in coaching and mentoring team members
- Has a solid background in Amadeus and other GDS
- Can work flexible hours (shifting schedule)
- Strong knowledge in the travel industry
- Knowledge in fares and ticketing procedures
- Knowledge in flight, hotel, car, etc. booking
- Excellent English written and oral skills
- Ability to work with minimal supervision
- Experience in working with a start-up company is a plus
- Willing to work in our office in Chino Roces Avenue, Makati
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 2288 Don Chino Roces Avenue Extension Makati City, Makati, Metro Manila, Philippines
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About Viyahe Philippines, Inc.
Viyahe Philippines, Incorporated (Viyahe) is a software company that provides travel assistance through agent-user interaction within a mobile application.
Established in 2017, Viyahe is the first fully integrated chat-based travel booking platform in South East Asia.
Viyahe mobile application enables travelers to chat with live travel agents for any trip requirements, such as booking flights and accommodations, recovering lost luggage, arranging visas, planning tours, and more.