Senior Customer Service Representative
RR Donnelley
- Mandaluyong, Philippines26F Robinsons Cybergate 3, Mandaluyong, National Capital Region (Metro Manila), PhilippinesMandaluyongNational Capital Region (Metro Manila)PhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-10-20T16:00:00+00:00Job closed.
Job Description
- Act as an important link between the client and the operations team.
- Attend client calls, interact with clients frequently, manage job queues and communicate feedback to the operations team.
- Monitors the client communication email box and coordinates with the team.
Minimum Qualifications
- Candidates must be a graduate of 2-year Vocational/Diploma Course or a 4-year Bachelor's Degree in any field.
- At least 2-3 years customer service/ call handling experience from a Call Center or BPO company.
- Excellent oral and written communication skills is a must
- Knowledgeable in using MS Office (MS Word and Excel)
- Strong attention to details and analytical skills.
- Excellent problem solving and decision-making skills.
- Applicants must be willing to work in Pioneer, Mandaluyong City
- Amenable to work on a night shift schedule
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 26F Robinsons Cybergate 3
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About RR Donnelley
Company Profile
With more than a 140-year heritage of integrity, RR Donnelley is the world’s premier provider of print, document management, supply chain solutions and business services. RR Donnelley Global BPO, formerly known as OfficeTiger, is among the leading outsourcing companies offering judgment based, industry focused services on a global scale. Our 7700 strong work force operates out of 28 delivery and 41 on-site operation centers, spread across 9 countries.