Technical Support Representative
Royal Cargo
- Parañaque, PhilippinesRoyal Cargo Bldg. Sta. Agueda Avenue, Pascor Drive, Parañaque City, Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- ₱15.00 - ₱16.00 / monthPHP151615MONTH
- Full timeFULL_TIME
Expired 7 years ago
2016-12-30T16:00:00+00:00Job closed.
Job Description
The role of Technical Service Representative is to provide technical support to customers by researching and answering their questions or troubleshooting their problems. The candidate must be able to provide step-by-step solutions via IM, email or phone if necessary, to ensure proper disposition of their concerns.
DUTIES & RESPONSIBILITIES
- Provide answers to clients by identifying their problems; researching the answers; and guiding them through corrective steps.
- Improve system performance by identifying problems; recommending changes.
- Logging and keeping records of customer queries
- Analyzing inquiries and concerns received to be able to spot trends and underlying problems.
- Compile reports and/or feedback on overall customer satisfaction
Minimum Qualifications
SKILLS & COMPETENCIES REQUIRED:
- Ability to asses each customer’s IT knowledge levels.
- Good analytical and problem solving skills.
- Have an in depth understanding of software and equipment being used by the customer.
- Good interpersonal and customer care skills
- Detail-oriented and customer-focused
- Knowledgeable/experienced in handling Apple products
BASIC QUALIFICATIONS:
- Excellent conversational English skills
- Internet savvy
- Previous technical support and/or logistics operations experience is a plus.
Required Skills
- SAP
- HTML
- Silverlight
- iOS
- Java
- Windows Mobile
- DirectX
- ASP.NET
- Software Testing
- JavaScript
- CSS
- MS Office
- Mac OS
- Adobe Flash
- Linux Server
Preferred Courses
- Information Technology
- Computer Science
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Royal Cargo Bldg. Sta. Agueda Avenue, Pascor Drive, Parañaque City, Parañaque, Metro Manila, Philippines
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About Royal Cargo
ROYAL CARGO is a versatile leader in the dynamic industry of cargo transportation having been offering complete transport services that include customs brokering, comprehensive air and sea freight forwarding, as well as third party contract logistics, integrated transport for projects and international and domestic courier services.