Technical Support Representative

Royal Cargo


Vacancy
1 opening
Preferred Educational Attainment
Graduated from college
Posted
10 months ago
Application deadline
in 25 days
Recruiter responds
3% of the time
Recruiter last seen
a month ago
Industry
Package / Freight Delivery
Employment Type
Full time
Salary
15.00 - 16.00 PHP per month
Office Address
Royal Cargo Bldg. Sta. Agueda Avenue, Pascor Drive, Parañaque City, Parañaque, Metro Manila, Philippines
Required Skills
SAP
HTML
Silverlight
iOS
Java
Windows Mobile
DirectX
ASP.NET
Software Testing
JavaScript
CSS
MS Office
Mac OS
Adobe Flash
Linux Server
Preferred Courses
Information Technology
Computer Science
Minimum Qualifications:
Graduated from college

SKILLS & COMPETENCIES REQUIRED:

  • Ability to asses each customer’s IT knowledge levels.
  • Good analytical and problem solving skills.
  • Have an in depth understanding of software and equipment being used by the customer.
  • Good interpersonal and customer care skills
  • Detail-oriented and customer-focused
  • Knowledgeable/experienced in handling Apple products

BASIC QUALIFICATIONS:

  • Excellent conversational English skills
  • Internet savvy
  • Previous technical support and/or logistics operations experience is a plus.
Job Description

The role of Technical Service Representative is to provide technical support to customers by researching and answering their questions or troubleshooting their problems. The candidate must be able to provide step-by-step solutions via IM, email or phone if necessary, to ensure proper disposition of their concerns.

DUTIES & RESPONSIBILITIES

  • Provide answers to clients by identifying their problems; researching the answers; and guiding them through corrective steps.
  • Improve system performance by identifying problems; recommending changes.
  • Logging and keeping records of customer queries
  • Analyzing inquiries and concerns received to be able to spot trends and underlying problems.
  • Compile reports and/or feedback on overall customer satisfaction

About Royal Cargo
ROYAL CARGO is a versatile leader in the dynamic industry of cargo transportation having been offering complete transport services that include customs brokering, comprehensive air and sea freight forwarding, as well as third party contract logistics, integrated transport for projects and international and domestic courier services.


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