Account Manager
Ropo Commerce Solutions Inc.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱35,000.00 / monthPHP250003500025000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-01-29T16:00:00+00:00Job closed.
Job Description
- Lead the coordination between clients and the rest of the company and other partners and vendors to support timely operation setup, maintenance, improvement and expansion by driving decisions and issue resolutions.
- Eventually build, and lead the Accounts Department regarding Account Management strategy, Communication, Solution Design, Escalation and Account Management responsibility
- Manage large, complex client Operation relationships at multiple levels with key decision makers and leaders in clients organizations through insight, trust and open information sharing
- Own the client relationship, improve business performance as measured by increased client satisfaction, expense and budget optimization, technical SLAs / KPI performance, operation service delivery and support excellence
- Own and drive strategic account planning to develop client specific operation plans that leverage our product and service capabilities, drive business growth, deliver cost savings and improve client and consumer satisfaction
- Work with the fulfillment group to support service delivery (ideation, scoping, contracting, planning, implementation and on-going support for launches, and maintenance) for the segment clients ensuring clients expectations are met or exceeded
- Become an expert of the clients’ specific implementation of eCommerce operation service in support of clients business. Proactively innovate, by championing and proposing technology and product solutions which increase the “stickiness”’ and value of our client engagements. Understand the client’s business/technology roadmap.
- Manage and communicate key client specific operation service performance indicators (Metrics, KPIs and SLAs) across the organization and deliver performance based on these indicators. Develop and deliver Quarterly/Monthly Business Reviews to clients
- Collaborate across business units to do the right things for clients – regardless of reporting structure
- Identify, communicate and drive people, process and technology changes across the company that impede growth, performance and client satisfaction
- Lead the professional development of your Client Service team through coaching and mentoring.
Minimum Qualifications
- BA/BS degree in relevant field is required
- 2+ years of relevant experience
- Passionate about eCommerce
- Industry experience in operations, logistics, or supply chain management.
- Proven account management and people management skills
- P&L Literate, commercially astute, detail and process oriented
- Great Collaborator, team leader, and proactive problem-solver
- Demonstrated entrepreneurial spirit and drive
- Exceptional written and verbal communication/presentation skill
Perks and Benefits
Flexitime
Work from Home
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Performance Bonus
Transportation Allowances
Required Skills
- Analyzing Data
- Operations Management
- Project Management
- People Management
- Process Improvement
- Problem Solving
- Microsoft / MS Excel
Preferred Courses
- Business
- Management Engineering
- Business Administration [Business Management]
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Makati, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Ropo Commerce Solutions Inc.
Ropo Ventures is a growing end-to-end eCommerce enabler startup that provides businesses the resources to become a full-fledged online retailer.
We cover everything from site design, development, and management, warehousing and order fulfilment, and with help from our sister company Bubo, photoshoots, graphic design and content creation as well.
We've helped multiple brands, big and small, launch and manage their online channels while working towards our goal of building a seamless online and offline experience for their consumers.