Pacifica Bandini Corporation
Pacifica Bandini Corporation

Hostel Supervisor  

Pacifica Bandini Corporation

 
  • Makati, Philippines
    P. Burgos Street, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-03T16:16:12.449689+00:00
Job closed.

Job Description

  • Oversee the guest welcome, from inquiry to checkout, to deliver exceptional customer service at all times.
  • Manage online booking systems including optimising bed spaces and gauging availability.
  • Proactively review and respond to customer feedback online and in person.
  • Periodically cover reception duties.
  • Prepare costed proposals for potential clients seeking group bookings and events.
  • Maintain and coordinate the implementation of daily, weekly and monthly Hostel tasks including as cashing up, recycling and waste disposal etc.
  • Periodically be ‘on call’ to cover emergency out-of-hours call outs.
  • Identify areas for improvement to the overall products and service within the Hostel and wider promotion of the Hostel, activities and holidays delivered from Applecross.
  • Manage, develop and mentor all Hostel staff and volunteers emphasizing excellent customer service and ensuring high standards of cleanliness are maintained throughout the Hostel.
  • Plan weekly rotas to ensure sufficient cover for bookings including additional demands for group and event bookings or activity holidays and to facilitate staff leave and training.
  • Co-ordinate event, group and activity bookings, working closely with the Venture Mòr team, including effective implementation and delivery of services such as the provision of staff, catering and other resources.
  • Undertake a regular assessment of occupancy and sales performance and support preparation of future projections and targets for onward reporting and forward planning.
  • Take all reasonable steps to ensure the Health and Safety of staff, guests and visitors on site, ensuring compliance with relevant policies, procedures, and legislation.
  • Actively foster good local community relationships, identifying opportunities to work in partnership and raise the profile of Applecross as a whole.
  • Liaise regularly with the Head of Finance and Administration and the Communications and Marketing Manager to further business development and seek support where required.
  • Ensure the effective and efficient running of the Hostel and that all systems, facilities, and procedures are in place to comply with legislation and lease provisions, including health & safety requirements and maintenance.
  • Oversee ordering of supplies; manage supplier relationships, ensuring good value for money in accordance with Venture Trust’s financial procedures.
  • Ensure the building, fixtures and fittings remain to the highest possible standard and project manage maintenance activities effectively to enable works to be completed on time and on budget.

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Atleast 2 years experience in the same field.
  • Demonstrate good understanding of the hospitality industry and current tourist industry standards.
  • Experience of providing high quality customer service, preferably in managing a hostel, outdoor centre or hotel.
  • Commitment to Venture Trust’s mission and values – desire to make a difference.
  • Proactive
  • Team player.
  • Conscientious and responsible.
  • Support and enthuse others and maintain a professional image. Venture Trust is committed to promoting equality and diversity.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
P. Burgos Street
Industry
Restaurants & Boutique Hotel
Vacancy
1 opening
Website
http://ritzastorhotel.com

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About Pacifica Bandini Corporation

FILLING STATION. The name seems to refer to a gas station but it actually refers to the historic 50's type diner located at 5012 P. Burgos St. in Makati. The restaurant is the brainchild of an ex-US navy chief cook who decided not to move back to the US when the base contract was not renewed. He resolved to put up a place similar to the diners in the 50's in the United States complete with posters from that era, an oil barrel, and 50's type working telephones, 50's type radios, television sets and movies. The place serves aside from the usual burgers, fries and shakes, continental dishes such as steaks, schnitzels, pizza and pasta. Dishes were named after cars and oil companies to give the place the ambiance of a real filling station like Ford for fish and chips, and Texaco for Caesar's salad. All time Filipino favorites like pancit canton, crispy pata, barbecues and Mexican Food are also available. But it didn't stop there. Late in 1997, with the company's continuing pursuit to improve the quality of the food, service and facilities, Filling Station was able to expand from twelve tables initially, to a thirty-eight table cafe complete with four billiard tables including a VIP room (also known as Marilyn's room). A bigger oil barrel bar was constructed to accommodate and better serve the patrons. So whenever you want to relax and enjoy friendly game of Pool or when the day calls for a filling meal, PLAY, DRAIN, and REFILL at the Filling Station! We also serve the coldest beer in town. ------ RITZ ASTOR HOTEL. Offering a unique and tranquil space in one of Metro Manila’s busiest cities, the Ritz Astor Hotel is the perfect refuge for locals who want to spend a night tucked away in a modish and elegant city hotel not too far from home, or for travelers looking for the best place to rest after a day of strolling through the city streets. Our hotel, which is located along the charming streets of Poblacion, Makati, is frequented by foreign visitors, expatriates, and the local cosmopolitan crowd — mainly because of our clean and calm aesthetic, our wonderful and expertly-trained staff, and the nearby vicinity which houses an interesting mix of local pubs, shopping malls, hole-in-the-wall restaurants, and more. Remarkably reminiscent of the tasteful architecture of the 1920s; our quaint hotel features a distinct Art Deco façade, bold and classic interiors, and stylish furniture that perfectly capture the artful elegance of the Jazz Age. These, combined with our commitment to providing only the best hotel experience in the metro, are the unique qualities that make it possible for our guests to enjoy peaceful moments of relaxation even within the bustling Manila city life.

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