Rigelnet Software and Development Services

RigelNet Software Development and Design is looking for Customer Support.

Job Duties:

· Supports, tests, and writes help documentation for software products, specifically behavioral health software.

· Answer support calls and emails from customers.

· Identify and report any support issues that are trending to management.

· Write internal technical documents to help future trouble shoot issues.

Qualifications:

· Strong computer skills a must.

· Good problem solving skills

· Team Player

· Excellent communication and analytical skills.

· Must be able to speak and write English fluently.

· Must be independent, responsible & have a self-initiative

· Must be willing to work extended hours.

· Previous technical support experience is a plus

· Software testing skills and able to problem trouble shoot, analyses, and figure out issues with software is a big plus

· Some hardware and networks knowledge a big plus

· Mental Health policy and knowledge

· BIG PLUS on being hired if you have knowledge in Medical billing, x12 EDI files such as 837,835, etc.

· Good understanding of Windows software; controls, menus, how they should work, etc.

· Fast learner

· E-mail your resume and salary requirement to rigelsoftwaredevelopment@gmail.com

• Good Pay for good people
• Good Benefits
• Casual work Environment
• Up front training.