Administrative Assistant
RICOH ( Philippines) Inc.
- Makati, Philippines349 Ground floor, OPPEN Building, Senator Gil Puyat Avenue, Makati, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱11,000.00 - ₱12,000.00 / monthPHP110001200011000MONTH
- Full timeFULL_TIME
Expired 3 years ago
2020-12-30T16:00:00+00:00Job closed.
Job Description
- Overseeing service desk team CSC and ensure that service requests are processed on time;
- Provide back-up plan in case of CSC absence;
- Monitor team and individual performance thru daily day end reporting;
- Directly in charge in the efficient operation of SPA thru daily monitoring of pending jobs, coordination with CE and Team Leaders, perform system clean-up and processing in coordination with IT;
- Perform dispatching of calls
- Provide update to customer on call service requests status;
- Collaboration with other department related to the status of service request of the customer.
- Willing to work in Mandaluyong Area
Minimum Qualifications
- Candidate must possess at least Bachelor's/College Degree in any field.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Customer Service, Telephone Handling
- Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.
- Knowledge in Customer Service System/CRM and MS Office
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
Perks and Benefits
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Telephone Skills
- Clerical Skills
- Customer Service
- Data Management
- Data Encoding / Data Entry
- Computer Literacy / Basic Computer Skills
- Microsoft / MS Office
Preferred Courses
- Customer Service
- Telephone Handling
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Senator Gil Puyat Avenue, Makati, Philippines
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About RICOH ( Philippines) Inc.
Ricoh is one of the worlds's leading suppliers of office automation equipment, including copiers, facsimiles machines, data processing systems, and related supplies. Ricoh is also renowned for its state-of-art electronic devices and photographic equipment.