Administrative Assistant

RICOH ( Philippines) Inc.

  • Makati, Philippines
    349 Ground floor, OPPEN Building, Senator Gil Puyat Avenue, Makati, Philippines, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • 11,000.00 - 12,000.00 PHP / monthPHP11,000.0012,000.0011,000.00MONTH
  • Full time
Posted 2 months ago and deadline of application is on 5 Jul
Recruiter was hiring 13 minutes ago

Administrative Assistant

RICOH ( Philippines) Inc.

Job Description

  • Overseeing service desk team CSC and ensure that service requests are processed on time;
  • Provide back-up plan in case of CSC absence;
  • Monitor team and individual performance thru daily day end reporting;
  • Directly in charge in the efficient operation of SPA thru daily monitoring of pending jobs, coordination with CE and Team Leaders, perform system clean-up and processing in coordination with IT;
  • Perform dispatching of calls
  • Provide update to customer on call service requests status;
  • Collaboration with other department related to the status of service request of the customer.

Minimum Qualifications

  • Candidate must possess at least Bachelor's/College Degree in any field.

  • At least 1 Year(s) of working experience in the related field is required for this position.

  • Required Skill(s): Customer Service, Telephone Handling

  • Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.

  • Knowledge in Customer Service System/CRM and MS Office

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Performance Bonus Performance Bonus

Required Skills

  • Telephone Skills
  • Clerical Skills
  • Customer Service
  • Data Management
  • Data Encoding / Data Entry
  • Computer Literacy / Basic Computer Skills
  • Microsoft / MS Office

Preferred Courses

  • Customer Service
  • Telephone Handling

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Senator Gil Puyat Avenue, Makati, Philippines
Industry
Computer/Information Technology (Hardware)
Vacancy
3 openings
Website
https://www.ricoh.com.ph/

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About RICOH ( Philippines) Inc.

Ricoh is one of the worlds's leading suppliers of office automation equipment, including copiers, facsimiles machines, data processing systems, and related supplies. Ricoh is also renowned for its state-of-art electronic devices and photographic equipment.
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