Customer Service Coordinator

RICOH ( Philippines) Inc.

  • Makati, Philippines
    , Senator Gil Puyat Avenue, Makati, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 4 months ago and deadline of application is on 26 Jun
Recruiter was hiring 4 days ago

Customer Service Coordinator

RICOH ( Philippines) Inc.

Job Description

  • Overseeing service desk team CSC and ensure that service requests are processed on time;
  • Provide back-up plan in case of CSC absence;
  • Monitor team and individual performance thru daily day end reporting;
  • Directly in charge in the efficient operation of SPA thru daily monitoring of pending jobs, coordination with CE and Team Leaders, perform system clean-up and processing in coordination with IT;
  • Perform dispatching of calls
  • Provide update to customer on call service requests status;
  • Collaboration with other department related to the status of service request of the customer.

Minimum Qualifications

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Science & Technology, Business Studies/Administration/Management or equivalent.
  • At least 2 Year(s) of working experience in Customer Service / Technical Service Environment
  • Required Skill(s): Customer Service, Call Handling
  • Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.
  • With Call Dispatching and handling technical people
  • Knowledge in Customer Service System/CRM and MS Office
  • Strong analytical and planning skills;
  • Good communication
  • Excellent problem-solving skills;

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Senator Gil Puyat Avenue, Makati, Philippines
Computer/Information Technology (Hardware)
5 openings

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About RICOH ( Philippines) Inc.

Ricoh is one of the worlds's leading suppliers of office automation equipment, including copiers, facsimiles machines, data processing systems, and related supplies. Ricoh is also renowned for its state-of-art electronic devices and photographic equipment.
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