Customer Success Manager

Renren Giantly Philippines Inc.

  • Taguig, Philippines
    2F, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 3 months ago and deadline of application is on 30 Oct
Recruiter was hiring a day ago

Customer Success Manager

Renren Giantly Philippines Inc.

Job Description

  • Deliver onboard training to new customers
  • Operate as a point of contact for all matters specific to our customers, proactively respond to customer requests, complaints, and needs as well as issue escalations as needed
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives
  • Communicate clearly the progress of daily/weekly initiatives to internal and external stakeholders
  • Identify and grow opportunities within customer accounts and help with sales team to ensure growth attainment, conduct monthly meetings with clients to review services, resources, success and make recommendations
  • Develop new business with existing clients and/or identify areas of improvement to exceed team sales quotas
  • Collect information and materials needed for mailings and campaigns
  • Build and foster relationships with customers
  • Provide consultation on the development and improvement of clients marketing strategies via phone and email
  • Recognize strengths and weaknesses with clients current marketing strategies and make recommendations for improvements
  • Analyze client website landscape architecture and make recommendations for optimal performance (i.e. click through rate and conversation rate)

Minimum Qualifications

  • 2+ years of telephone customer service environment, real estate / sales experience preferred
  • 1-3 years of experience managing client relationships within a high-volume environment
  • Online marketing industry experience preferred
  • Certified Google Advertising Professional is preferred
  • Digital marketing expertise with the paid search and organic search landscape (additional expertise with social and display preferred)
  • Ability to multi-task, creative thinker, problem solver
  • Must be amenable working in night shift
  • Must be amenable to work in BGC

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Avecshares Center 38th BGC
Business Process Outsourcing
10 openings

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About Renren Giantly Philippines Inc.

We are Renren, Inc. (NYSE:RENN) which started as a social networking site in China. We’ve since transitioned to being a venture capitalist and now have a portfolio of product like Lucrativ ( a Sales Acceleration Platform, Chime, Inc. ( a real estate IDX platform, and TruckerPath, an app for truckers in the US to name a few. Renren Inc. operates a used automobile business and SaaS business. Our used automobile business provides car purchasers in China with access to a wide selection of used vehicles across our network, with a focus on premium brands such as Audi, BMW, Mercedes-Benz, Land Rover and Porsche. In addition, we arrange financing options for customers through Ping An Bank and other financial services partners. We also offer value-added services including warranties, insurance and after-sale products and services. Our after-sale products and services include registration, detailing, maintenance and accessories. Our used automotive sales are growing rapidly. As of March 31, 2018, we had 14 dealerships across China. Our SaaS business began with our launch of Chime in August 2016 and it was further expanded by our acquisition of Geographic Farming, LLC, in August 2017. Chime is an all-in-one real estate solution provider and Geographic Farming is a 360° real estate marketing and media service provider. Unlike our other businesses, our SaaS business is currently focused on the U.S. market rather than the China market. Renren is listed on the New York Stock Exchange under the ticker symbol RENN. Philippine Accounts: Chime: Chime is an all-in-one real estate solution that offers CRM, IDX, team management, lead generation and more, bundled in a seamless, easy to use package. Trucker Path: Trucker Path is the provider of a social platform for the trucking industry in the United States, which we acquired in December 2017. They are devoted to driving innovation and accelerating the development of the trucking and transportation industry through cutting-edge technology.
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