Renegade Folk
Renegade Folk

Customer Experience Specialist  

Renegade Folk

  • Marikina, Philippines
    25A Diego Silang Cor. Santisima St., San Roque, Marikina City, Marikina, Metro Manila, Philippines, Marikina, Metro Manila, Philippines
    Marikina
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-29T16:00:00+00:00
Job closed.

Job Description

Summary:

  • RF Customer Experience Specialist will act as an RF Brand Ambassador, you are responsible for providing the best RF experience for our customers.
  • You are genuinely excited to help customers. You’re patient, empathetic, and passionately communicative. You love to talk. You put yourselves in our customers’ shoes and advocate for them when necessary.
  • You will respond to inquiries and solve any problems that our customers have with empathy & efficiency.
  • Customer feedback is priceless and you will be responsible for gathering them.
  • Problem solving should also come naturally to you. You are confident at troubleshooting & investigating if you don’t have enough information to resolve complaints.

Specific Responsibilties:

  • Handles customer inquiries promptly & efficiently across different platforms (SMS, Viber, Calls , Emails, Social media: Instagram, Facebook)
  • Converts all inquiries into sales. Generates sales leads that develop new customers
  • Makes sure that the customer has a great & seamless experience every time, from the time that she orders until she receives her RFs
  • Makes sure that all customers’ issues are addressed & solved right away.
  • Document and keep records of important & challenging customer interaction
  • Relay to the rest of the RF team customers’ feedback, suggestions & complaints.
  • Maintains & updates RF customers database
  • Creates & follows RF customers communication guidelines & procedures
  • Uses software, apps & programs what will help serve the RF customer better & will efficiently give us valuable insights that we can use to better improve our products & service
  • Creates & regularly updates the ‘Help’ page

Minimum Qualifications

  • Experience with customer service
  • Excellent problem solving and organizational skills
  • Comfortable with using software, online tools
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High level of ease in conversing and processing thoughts with customers in both Filipino and English languages both written & oral
  • Strong listening, analytical, problem solving & documentation skills
  • Pro-active, requires minimum supervision
  • Quality focus

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid HolidaysPaid Holidays

Required Skills

  • Sales and Marketing Knowledge
  • Complex Problem-Solving
  • Customer Service
  • Communication Skills
  • Customer Research

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
25A Diego Silang Cor. Santisima St., San Roque, Marikina City, Marikina, Metro Manila, Philippines
Industry
Retail Industry
Vacancy
1 opening
Website
http://www.renegadefolk.com

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About Renegade Folk

Renegade Folk was launched in 2007 by a team of young Filipinos eager to infuse the market with stylish, comfortable footwear. With presence online and in seasonal bazaars, Renegade Folk began to grow its following and has now become one of the most-followed local fashion brands on and offline. With new styles on offer every month and collections that are updated every season, RF has continued to innovate and grow along with its audience. Renegade Folk leans heavily on the talent, creativity and skill of the local artisans of Marikina—one of the city’s most popular destinations for shoe making. The brand aims to infuse business into the industry, and breathe new life into an old trade. By working with Marikina sapateros, RF helps keep these artisans up to date with technology and design and at par with other shoe brands in and out of the country.

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