Game Support Representatives
RenditionDigital, Inc.
- Makati, PhilippinesRufino Pacific Tower, 6784 Ayala Ave, Legazpi Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
The G-Rep (Email & Chat Support) provides first-level customer support service to players and customers by providing helpful responses to inquiries and various game-related services while meeting established quality, productivity, and schedule adherence performance standards.
Duties and Responsibilities:
- Process Incoming Support Mails
- Provide correct responses to account and game-specific issues
- Escalate other client-related inquiries to the proper departments
- Process incoming Foul Language report mails from the game
- Filter and process incoming reports of inappropriate behavior in the game
- Submit lists for the game dictionary
- Assist in managing the Offender list
- Process incoming Report A Player mails from the game
- Filter incoming reports of scams, unfair trades, and hacks
- Process simple item recovery reports
- Game Monitoring
- Monitor the game for downtime, crashes, and bugs
- Compile feedback and suggestions from players and customers
- And other tasks
Minimum Qualifications
- At least college level
- Preferably with experience in BPO/Call Center email support/chat /customer service
- Online game support experience is an Advantage
- With excellent Written, English communication skills and typing speed.
- Must be an Online Gamer (e.g. MMORPG Games)
- Willing to work in shifting schedules/ graveyard
- Amenable to work in Ayala, Makati
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Completed vocational course
- Recruiter response to application
- Once in a while
- Office Address
- 8th Floor Rufino Plaza, Ayala Avenue, Makati City Phils. 1226
About RenditionDigital, Inc.
RENDITIONDIGITAL INC. is a provider of cost-effective software development and digital content solutions to a wide range of clients in the business application, telecommunications, electronics and digital media markets. We offer our clients high quality solutions with the best economics today through a combination of European and North American front-end account management and our back-end Manila based development environment. Our global solution provides the best and most effective way to serve our customers' requirements.