RenditionDigital, Inc.

Game Support Representatives  

RenditionDigital, Inc.

  • Makati, Philippines
    Rufino Pacific Tower, 6784 Ayala Ave, Legazpi Village, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-05-19T16:00:00+00:00
Job closed.

Job Description

The G-Rep (Email & Chat Support) provides first-level customer support service to players and customers by providing helpful responses to inquiries and various game-related services while meeting established quality, productivity, and schedule adherence performance standards.

Duties and Responsibilities:

  • Process Incoming Support Mails
    • Provide correct responses to account and game-specific issues
    • Escalate other client-related inquiries to the proper departments
  • Process incoming Foul Language report mails from the game
    • Filter and process incoming reports of inappropriate behavior in the game
    • Submit lists for the game dictionary
    • Assist in managing the Offender list
  • Process incoming Report A Player mails from the game
    • Filter incoming reports of scams, unfair trades, and hacks
    • Process simple item recovery reports
  • Game Monitoring
    • Monitor the game for downtime, crashes, and bugs
    • Compile feedback and suggestions from players and customers
  • And other tasks

Minimum Qualifications

  • At least college level
  • Preferably with experience in BPO/Call Center email support/chat /customer service
  • Online game support experience is an Advantage
  • With excellent Written, English communication skills and typing speed.
  • Must be an Online Gamer (e.g. MMORPG Games)
  • Willing to work in shifting schedules/ graveyard
  • Amenable to work in Ayala, Makati

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Completed vocational course
Recruiter response to application
Once in a while
Office Address
8th Floor Rufino Plaza, Ayala Avenue, Makati City Phils. 1226
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.renditiondigital.com

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About RenditionDigital, Inc.

RENDITIONDIGITAL INC. is a provider of cost-effective software development and digital content solutions to a wide range of clients in the business application, telecommunications, electronics and digital media markets. We offer our clients high quality solutions with the best economics today through a combination of European and North American front-end account management and our back-end Manila based development environment. Our global solution provides the best and most effective way to serve our customers' requirements.

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