Remitly

Customer Service Trainer  

Remitly

  • Pasig, Philippines
    Robinsons Cyberscape Alpha, Garnet Rd, San Antonio, Pasig, 1605 Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-30T16:00:00+00:00
Job closed.

Job Description

Dimension and Scope:

  • To plan and deliver effective new hire and on-going training to ensure superior workforce preparation that meet the business needs and other organizational learning needs of teams and individuals.
  • Principal Duties and Responsibilities:
  • Administration & Delivery:
  • Ensure all training logistics or resources needed before, during and after training are prepared or returned properly exercising due diligence in their safekeeping and security.
  • Comply with learner and facilitator guidelines or standards.
  • Observe, co-lead, and lead new hire and on-going training.
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques.
  • Facilitate transition of learners from training to work environment, ensuring competency levels are sufficient.
  • Adapt developed classroom agenda, timelines and content flow as necessary to deliver effective training to students.
  • Monitor learner progress throughout duration of training, providing coaching and developmental feedback.
  • Complete daily tracking, including end of day course evaluations and trainee assignments.
  • Determine continuation of employment eligibility for learners through performance feedback process.
  • Summarize course and trainer evaluations for management review.
  • Carry out supervisory responsibilities of trainees in accordance with the organization’s policies and applicable laws; this includes training, planning, assigning and directing work; appraising performance, rewarding and disciplining trainees; addressing complaints and resolving problems.

Design & Development:

  • Participate in training design and delivery strategies development sessions as necessary.
  • Maintain training systems, repositories & tools, updated course materials, and course masters.
  • Participate or facilitate vendor meetings on material and curriculum updates to ensure appropriate changes are included in future classes
  • Conduct a formal walk-through or train-the-trainer of training materials, training systems, repositories & tools as necessary.

Other Tasks:

  • Keep updated on policies, processes, marketing and product development or issues.
  • Participate in meetings or sessions tackling policies, processes, marketing and product development as necessary.
  • Provide basic support for technical and systems training

Minimum Qualifications

Minimum skills and experience required:

  • 1 year experience as Trainer in a BPO setting covering Customer service, Process-Product, and Language training.
  • College graduate of any related degree

Preferred skills:

  • Background in Financial accounts or programs in BPO preferred
  • 2 + years’ experience as Trainer in a BPO setting covering Customer Service, Process-Product, and Language training.
  • Degree in English, Commerce/Business related courses would be a plus.
  • Experience in designing or developing softskills-language training a plus.

OTHERS:

  • Willing to cover other shifts or rotate shifts as needed
  • Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master's Degree, any field.
  • Required language(s): English
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
  • Full-Time position(s) available.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
0
Office Address
Robinsons Cyberscape Alpha, Garnet Rd, San Antonio, Pasig, 1605 Metro Manila, Philippines
Vacancy
1 opening
Website
http://www.remitly.com

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About Remitly

Remitly is a mobile payments service that enables consumers to conveniently make person-to-person international money transfers from the United States, Canada, and the U.K. Our online service uses the latest technology and mobile devices to eliminate the forms, codes, agents, extra time, and fees tied to the traditional money transfer process. Remitly is a licensed money transmitter currently operating in the US, Canada, and the U.K, sending millions of dollars for thousands of customers each month. A Techstars company, Remitly is backed by Stripes Group, DFJ, QED, Trilogy Partnership, DN Capital, Founders Co-Op, Bezos Expeditions, and TomorrowVentures. Remitly is headquartered in Seattle, WA with additional offices in the Philippines and Nicaragua.

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