Customer Support Specialist  


  • Manila, Philippines
    Manila, Metro Manila, Philippines
    Metro Manila
  • PHP 40,000.00 / month
  • Full timeFULL_TIME

Expired 2 months ago

Job closed.

Job Description

Refocus Limited is a global EdTech company. We’re looking for a Customer Support Specialist in the Philippines — the person who will be responsible for communication with our students via telephone, chat and email. We build best service for our students not limited to standard customer support.

Your future responsibilities:

  • Communicate with students via telephone, chat and email by responding to the customer support mailbox and Discord tickets in answering questions, addressing concerns, and educating students on the scope of our services as well as the structure of our educational process
  • Ensure that tickets and emails are responded to within 1-2 hours during set business hours
  • Perform detailed research into problems at all stages of the student's learning process and providing answers and solutions to students' questions/concerns
  • Ensure that necessary student information are saved into the database, including a student's contact information, special instructions, issues and/or complaints through a tracker accessible by the team
  • Create weekly/monthly report identifying existing issues faced by customer service thereby quantifying the problems that need fixing
  • Ensure healthy coordination with community managers, mentors, and sales to address needs sent by the students through tickets and customer service mailbox
  • Promote customer satisfaction by taking consistent and positive proactive/reactive steps to attend to student’s specific needs
  • Establish and maintain a highly professional and courteous client interaction environment

What we offer:

  • Competitive salary 2 a month (40 000 PHP net);
  • free access to all Refocus educational programs;
  • 100% work from home;
  • flexible 5/2 schedule (morning, day or night shifts)
  • Career growth and internal promotion opportunities via a fast-paced development plan;
  • Official employment with government mandated benefits.

Your journey map before employment: Video interview →Case study→Final interview with co-founder or Community Lead→Job offer!

Minimum Qualifications

What we expect from you:

  • you love communications with people;
  • you enjoy helping people and provide best service to them;
  • you have 3+ year of experience of working as community/customer success/customer support specialist;
  • you have experience of customer support on chats/emails/phone;
  • you know how to measure your work in terms of metrics;
  • Tagalog and English C1 and above;

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Work from HomeWork from Home
  • FlexitimeFlexitime

Required Skills

  • Problem Sensitivity
  • Email Support
  • Chat Support
  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Manila, Metro Manila, Philippines
10 openings

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Refocus

Refocus — where the future is born. Focus on things which matter — this is our credo. Refocus offers remote-friendly, flexible opportunities to turn work life into an exciting adventure. We dream big. We go global. Imagine an environment where there is no bureaucracy, no corporative routine. Human-oriented atmosphere where passion fuels people — this is Refocus. What is our passion? Education. We believe that this is the lever which changes the world. We’ve aimed at no less than educating 1 000 000 students in 5 years. Education is the remedy for poverty, hopelessness and despair. This is our strong belief. And we do our best to make education: - available and adaptive; - up to date and in-demand; - interesting and engaging. Refocus is a global EdTech company. We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the SEA region. The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years. Do you have a fire in your heart as strong as ours is? Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve. We have one principle only — we love what we do. Join us and you’ll become a part of the multicultural family where your decisions matter at a global scale. Get Refocused!

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

  • Job Categories:

    Related to your search: