Refocus
Refocus

Community Manager  

Refocus

  • Manila, Philippines
    Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • PHP 48,000.00 - PHP 50,000.00 / month
    PHP
    48000
    50000
    48000
    MONTH
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 27 Aug

Recruiter was hiring 20 hours ago

2022-06-29T09:38:53.358164+00:002022-08-27T17:00:00+00:00

Job Description

Refocus Limited is a global online platform that provides education in Digital Marketing. We’re looking for Community Manager in the Philippines — the person who will be responsible for all communication with our students: from onboarding to all support during studies. We build best service for our students not limited to standard customer support

Your future responsibilities:

  • Communicate with our student and actively engage them in Facebook and WhatsApp communities;
  • Support students during 9-month period of studies;
  • Troubleshooting;
  • Be responsible for live Q&A session;
  • Be responsible for managing mentors;
  • Organization of online meetups;
  • Collect feedback from students, analyze and communicate it to the product team;
  • Build all necessary processes and guidelines together with community team

What we offer:

  • Remote work;
  • Official employment with government mandated benifits;
  • Competitive salary;
  • Opportunities for quick career growth (to Community Team Lead);
  • Free access to all Refocus educational programs.

Minimum Qualifications

What we expect from you:

  • You love communications with people;
  • You enjoy helping people and provide best service to them;
  • 3+ year of experience of working as community/customer success/customer support manager;
  • Experience of building customer communities on Facebook/WhatsApp/Slack;
  • You know how to measure your work in terms of metrics;
  • English B2 and above

Perks and Benefits

  • FlexitimeFlexitime
  • Employee DiscountsEmployee Discounts
  • Work from HomeWork from Home
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave

Required Skills

  • Relationship Management
  • Training Facilitation
  • Public Speaking
  • Chat Support
  • Problem Solving
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Manila, Metro Manila, Philippines
Vacancy
5 openings
Website
https://refocus.me/

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About Refocus

Refocus — where the future is born. Focus on things which matter — this is our credo. Refocus offers remote-friendly, flexible opportunities to turn work life into an exciting adventure. We dream big. We go global. Imagine an environment where there is no bureaucracy, no corporative routine. Human-oriented atmosphere where passion fuels people — this is Refocus. What is our passion? Education. We believe that this is the lever which changes the world. We’ve aimed at no less than educating 1 000 000 students in 5 years. Education is the remedy for poverty, hopelessness and despair. This is our strong belief. And we do our best to make education: - available and adaptive; - up to date and in-demand; - interesting and engaging. Refocus is a global EdTech company. We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the SEA region. The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years. Do you have a fire in your heart as strong as ours is? Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve. We have one principle only — we love what we do. Join us and you’ll become a part of the multicultural family where your decisions matter at a global scale. Get Refocused!

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