Customer success specialist  


  • Quezon City, Philippines
    27, 52, Jalan Jenderal Sudirman, Senayan Kel., Kebayoran Baru, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • PHP 48,000.00 - PHP 50,000.00 / month
  • Full timeFULL_TIME

Recruiter was hiring 9 hours ago

Job closed.

Job Description

We’re looking for Community Manager/Customer success specialist in the Philippines — the person who will be responsible for all communication with our students: from onboarding to all support during studies. We build best service for our students not limited to standard customer support

We plan to graduate 2000 students this year

Your future responsibilities:

  • communicate with our student and actively engage them in Facebook and WhatsApp communities;
  • support students during 9-month period of studies;
  • troubleshooting;
  • be responsible for live Q&A session;
  • be responsible for managing mentors;
  • organization of online meetups;
  • collect feedback from students, analyze and communicate it to the product team;
  • build all necessary processes and guidelines together with community team.

What we offer:

  • remote work;
  • official employment with government mandated benifits;
  • competitive salary;
  • opportunities for quick career growth (to Community Team Lead);
  • free access to all Refocus educational programs.

Minimum Qualifications

What we expect from you:

  • you love communications with people;
  • you enjoy helping people and provide best service to them;
  • you have 3+ year of experience of working as community/customer success/customer support manager;
  • you have experience of building customer communities on Facebook/WhatsApp/Slack;
  • you know how to measure your work in terms of metrics;
  • English B2 and above.

Perks and Benefits

  • Work from HomeWork from Home
  • Employee DiscountsEmployee Discounts
  • Paid Sick LeavePaid Sick Leave
  • FlexitimeFlexitime
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave

Required Skills

  • Relationship Management
  • Training Facilitation
  • Public Speaking
  • Chat Support
  • Problem Solving
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
52, Jalan Jenderal Sudirman, Senayan Kel., Kebayoran Baru
10 openings

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About Refocus

Refocus is a remote-first Edtech company. We are launching online education in Asia. We already have the product, revenue and sustainable traction. At Refocus students get digital professions and significantly improve the quality of their lives. We help our students to get a cool new job in the digital economy. Refocus is for those who want to contribute to building an Edtech unicorn in Asia.

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