Practice Protect Australia Pty Ltd
Practice Protect Australia Pty Ltd

Software Onboarding | Customer Service  

Practice Protect Australia Pty Ltd

  • Quezon City, Philippines
    Eastwood Avenue , Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • PHP 35,000.00 - PHP 50,000.00 / month
  • Full timeFULL_TIME

Expired 19 days ago

Job closed.

Job Description

​​​​​​Position Overview

We are seeking a rockstar Implementation Specialist/Onboarding Consultant to assist business customers in configuring and training them to use our security software products. Your responsibility is to make sure the client is fully Onboard in using our security software from start to finish.

This role is the customer advocate and session facilitator throughout the Onboarding Process. His/her job is to ensure our customers’ interests are considered in all instances to promote a positive completion of the onboarding process and translate complex technical concepts into plain speak terms. The Onboarding Consultant has a high level of emotional intelligence and client empathy which he/she uses to relay the client’s best interests to internal staff and drive the best outcomes for them.

Key Responsibilities

Conduct Online Consultations – Conduct consultations and product related sessions (walkthrough, go-live, OTA, adhoc) with clients.

Onboarding Escalation and Oversight – Manage the customer experience through the onboarding process and oversee the process from the customer (non-technical) perspective. Check and ensure support workload is balanced between resources, service types, items.

Coordinate Scheduling & Follow Up – Manage meeting/consultation schedules with clients and prospects for Product, Sales, Service and Executive teams.

Other Adhoc tasks – This is a client facing role and occasionally, tasks outside of the above scope may be required.

Minimum Qualifications

  • Willing to work in the office (Eastwood City,QC)
  • Strong analytical and planning skills;
  • Great English communication and presentation skills;
  • Engaging personality with ability to build rapport and professional relationship with Clients
  • Active listening skills and abiity to empathize with customer concerns
  • Proven ability to hold direct and assert conversations with foreigners

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Paid HolidaysPaid Holidays

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Eastwood Avenue, Quezon City, Metro Manila, Philippines
1 opening

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About Practice Protect Australia Pty Ltd

Practice Protect is the #1 accounting-specific cyber security platform that makes it quick & easy to secure and control client data, wherever your people work We're different to other companies in the following ways: - We’re not a BPO. You’re more than just a number. - Our PH team are equal with onshore team. We’re not an ‘outsourced team’ that is managed remotely. - You report directly to the company and not the BPO itself. - You'll be included in the company strategy and get international business experience. - You’re not just a "number" - We’re a small team and have a more ‘tight knit’ culture.

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