Customer Service Manager
Practice Protect Australia Pty Ltd
- Quezon City, PhilippinesEastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-09-29T16:00:00+00:00Job Description
Do you want a position that has a fast track to promotion, good compensation, and benefits in a company that values its employees as individuals? Come be part of a winning culture of enthusiastic professionals and gain yourself real-life working skills that will enhance your career forever. You’ll learn real-world, internationally recognized skills.
About the role
We are seeking an experienced Customer Service Manager to help look after our growing list of clients.
As a Customer Service Manager your role will include the following activities:
- Quarterly check-in calls and online meetings with our clients.
- Managing the subscription renewal process for clients
- Proactively contacting low usage firms to get them to use the platform again
- Handling client escalations
- Handling client cancellation requests
About the company
You will be working for an established Australian IT Company supporting a security software trusted by thousands of companies to manage passwords, control access and protecting data online.
You will be mentored and trained by a team of Filipinos, Australians and British professionals as you grow your skills and experience in relevant and valuable emerging technologies as we move towards 2020.
Minimum Qualifications
The role requires the following:
- An individual with an analytical mindset and a proactive approach to problem-solving.
- Vast experience in a customer-facing service role.
- Excellent communication skills both verbal and written. This person is expected to compose meaningful and effective written communications.
- Willingness to grow in the role and learn new skills on the job
- Experience working with an international client base
- Management experience is not essential, but demonstrable leadership skills are a must
Perks and Benefits
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Email Support
- Time Management
- Critical Thinking
- Communication Skills
- Deductive Reasoning
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Eastwood Avenue, Quezon City, Metro Manila, Philippines
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