Customer Service Manager

Ready Group Global

  • Quezon City, Philippines
    Eastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 29 Sep
Recruiter was hiring 2 days ago

Customer Service Manager

Ready Group Global

Job Description

Do you want a position that has a fast track to promotion, good compensation, and benefits in a company that values its employees as individuals? Come be part of a winning culture of enthusiastic professionals and gain yourself real-life working skills that will enhance your career forever. You’ll learn real-world, internationally recognized skills.

About the role

We are seeking an experienced Customer Service Manager to help look after our growing list of clients.

As a Customer Service Manager your role will include the following activities:

  • Quarterly check-in calls and online meetings with our clients.
  • Managing the subscription renewal process for clients
  • Proactively contacting low usage firms to get them to use the platform again
  • Handling client escalations
  • Handling client cancellation requests

About the company

You will be working for an established Australian IT Company supporting a security software trusted by thousands of companies to manage passwords, control access and protecting data online.

You will be mentored and trained by a team of Filipinos, Australians and British professionals as you grow your skills and experience in relevant and valuable emerging technologies as we move towards 2020.

Minimum Qualifications

The role requires the following:

  • An individual with an analytical mindset and a proactive approach to problem-solving.
  • Vast experience in a customer-facing service role.
  • Excellent communication skills both verbal and written. This person is expected to compose meaningful and effective written communications.
  • Willingness to grow in the role and learn new skills on the job
  • Experience working with an international client base
  • Management experience is not essential, but demonstrable leadership skills are a must

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Email Support
  • Time Management
  • Critical Thinking
  • Communication Skills
  • Deductive Reasoning

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Eastwood Avenue, Quezon City, Metro Manila, Philippines
IT and Software
1 opening

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About Ready Group Global

Ready Group Global delivers IT Enterprise Architecture for Accounting Firms through the provision of projects, services and products. Specialising in data security, workflow efficiency, new generation applications and multi location workforce requirements. We're different to other companies in the following ways: - We’re not a BPO. You’re more than just a number. - Our PH team are equal with onshore team. We’re not an ‘outsourced team’ that is managed remotely. - You report directly to the company and not the BPO itself. - You'll be included in the company strategy and get international business experience. - You’re not just a "number" - We’re a small team and have a more ‘tight knit’ culture.
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