Customer Service Manager
- Quezon City, PhilippinesEastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippines
- Full time
Do you want a position that has a fast track to promotion, good compensation, and benefits in a company that values its employees as individuals? Come be part of a winning culture of enthusiastic professionals and gain yourself real-life working skills that will enhance your career forever. You’ll learn real-world, internationally recognized skills.
About the role
We are seeking an experienced Customer Service Manager to help look after our growing list of clients.
As a Customer Service Manager your role will include the following activities:
- Quarterly check-in calls and online meetings with our clients.
- Managing the subscription renewal process for clients
- Proactively contacting low usage firms to get them to use the platform again
- Handling client escalations
- Handling client cancellation requests
About the company
You will be working for an established Australian IT Company supporting a security software trusted by thousands of companies to manage passwords, control access and protecting data online.
You will be mentored and trained by a team of Filipinos, Australians and British professionals as you grow your skills and experience in relevant and valuable emerging technologies as we move towards 2020.
The role requires the following:
- An individual with an analytical mindset and a proactive approach to problem-solving.
- Vast experience in a customer-facing service role.
- Excellent communication skills both verbal and written. This person is expected to compose meaningful and effective written communications.
- Willingness to grow in the role and learn new skills on the job
- Experience working with an international client base
- Management experience is not essential, but demonstrable leadership skills are a must
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Life Insurance
- Medical / Health Insurance
- Email Support
- Time Management
- Critical Thinking
- Communication Skills
- Deductive Reasoning
- Job level
- Mid-Senior Level / Manager
- Job category
- IT and Software
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Eastwood Avenue, Quezon City, Metro Manila, Philippines
- IT and Software
- 1 opening
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