IT Help Desk Technician

Ready Group Global

  • Quezon City, Philippines
    Eastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
  • 18,000.00 - 20,000.00 PHP / monthPHP18,000.0020,000.0018,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 5 Aug
Recruiter was hiring an hour ago

IT Help Desk Technician

Ready Group Global

Job Description

We are seeking a Fresh Graduate/Entry Level IT applicant for a Junior IT Support Engineer role to join our growing team! You'll have to be a fast learner, can quickly adapt, be able to think outside of the box and handle phone calls to remotely help our clients based in Australia.

We will be providing on the job training and future certifications Microsoft Windows/Server/Office365 and other cloud technologies.

You will be working for an established Australian IT Company. We, currently work with over 200 Australian small businesses providing IT support across Microsoft Windows/Server/Office365/Security and other cloud technologies.


Responsibilities:

Ticket Resolution:

  • Compliance to the Company’s Service Delivery Guidelines, Policies & KPIs
  • Resolve service tickets in line with existing service level agreements with clients
  • Contact client to request further clarification or additional information as requested
  • Setting expectation during the ticket life cycle

Technical Support:

  • Resolve 1st level technical issues in accordance to best practices and guidelines of service delivery
  • Provide ‘fix on first call’ to customers
  • Manage lifecycle of service tickets in line with established service level agreement with clients
  • Relay vital technical information to clients by phone, email, or ConnectWise
  • Utilize internal resources in troubleshooting issues
  • Other Ad-hoc tasks as required

Why Join Us?

  • Normal operation hours: 6am to 3pm or 10am to 7pm in Eastwood City
  • Generous Salary, Benefits and HMO included
  • Regular team events and social culture
  • Fast career and salary advancement
  • Opportunity for fast promotion


Fixed Weekends Off!

Minimum Qualifications

  • Ability to communicate well in English orally and in writing
  • Excellent organizational skills and flexible working capacity
  • Ability to troubleshoot computer/windows issues
  • Ability to set up windows computer and Microsoft office
  • Ability to work flexible schedules outside normal business hours when required 
  • Impeccable physical presentation
  • Confidence interacting with clients of all nationalities
  • Willingness to grow in the role and learn new skills on the job

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Free Lunch or Snacks Free Lunch or Snacks

Required Skills

  • Computer maintenance
  • Active Directory
  • Data Analysis
  • Computer Troubleshooting
  • Computer Technician
  • Computer Hardware Troubleshooting
  • Computer System Administration

Preferred Courses

  • Information Technology
  • Computer Science [Software Technology]
  • Computer Engineering

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Eastwood Avenue, Quezon City, Metro Manila, Philippines
Industry
IT and Software
Vacancy
1 opening
Website
https://www.practiceprotect.com/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Ready Group Global

Ready Group Global delivers IT Enterprise Architecture for Accounting Firms through the provision of projects, services and products. Specialising in data security, workflow efficiency, new generation applications and multi location workforce requirements. We're different to other companies in the following ways: - We’re not a BPO. You’re more than just a number. - Our PH team are equal with onshore team. We’re not an ‘outsourced team’ that is managed remotely. - You report directly to the company and not the BPO itself. - You'll be included in the company strategy and get international business experience. - You’re not just a "number" - We’re a small team and have a more ‘tight knit’ culture.
People who applied to this job also applied to