Graduate IT Support Role
Practice Protect Australia Pty Ltd
- Quezon City, Philippines8F, Eastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱25,000.00 / monthPHP200002500020000MONTH
- Full timeFULL_TIME
Job Description
About the role
We are seeking Graduates of IT looking for their first role and to kick start their careers.
A Support Engineer serves primarily to address technical issues relating to software implementation, function and cloud application loaded in our security software product. They resolve customer queries or problems and create product problem reports and troubleshooting documents for each issue.
About the company
You will be working for an established Australian IT Company supporting a security software trusted by thousands of Australian Accountants to manage passwords, control access and protecting data online. You will be provided on the job training to kick off your career in IT.
Responsibilities
Technical Functions:
- Build Client portals to specification
- Office 365 and AzureAD/ADFS
- SSO - Like: Okta, 1Password, Idpative, Thycotic, Centrify, LastPass, OneLogin, Ping identity, AzureAD
- Activate applications inside Practice Protect (password resets)
- Implement Federations and SAML integrations
- Resolve onboarding support incidents within SLA
- Resolve general support incidents within SLA
Client Facing Functions:
- Conduct Positive Online Interactions with clients – conduct consultations and product related sessions (onboarding session, intro call, adhoc calls both inbound and outbound) with clients.
- Onboarding Escalation and Oversight - maintain awareness of the customer experience through the onboarding process and ensure the client is informed.
- Coordinate own Scheduling & Follow Up - manage meeting/consultation schedules with clients and colleagues.
- Monitor Support channels and dispatch/action tickets
Other Adhoc tasks
Why Join Us?
- Normal operation hours: We operate both Australian and US Shifts
- Generous Salary, Benefits and HMO included
- Regular team events and social culture
- Fast career and salary advancement
- Opportunity for fast promotion
Minimum Qualifications
- Strong communication skills both verbal and written
- Impeccable physical presentation
- Confidence in interacting with clients of all nationalities
- Willingness to grow in the role and learn new skills on the job
- Ability to be available for both AU, US, UK shift hours
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
- Paid Holidays
Required Skills
- Organizing and Planning
- MS Office
- Time Management
- Technical Skills
- Active Directory
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Eastwood Avenue, Quezon City, Metro Manila, Philippines