Tier 2 Tech Support Engineer

RCG Global Services

5 openings
Preferred Educational Attainment
Graduated from college
2 months ago
Application deadline
in 8 days
Recruiter responds
22% of the time
Recruiter last seen
2 days ago
Information Technology / IT
Employment Type
Full time
Office Address
4F Finman Centre Building, 131 Tordesillas St., Makati, Philippines
Minimum Qualifications:
Graduated from college
  • Knowledge and experience with ServiceNow
  • Previous Tier 2 support experience is a MUST
  • Experience with API configuration
  • Intermediate level experience in SharePoint configuration and administration
  • Excellent and written and verbal communication skills
  • Ability to translate business requirements to functional/technical needs
  • FTP development expertise using Windows Task Scheduler, Serv-U, PGP encryption and .bat files.
  • Ability to understand and support JAVA configurations
  • Informatica ETL Development experience
Job Description
  • Install SharePoint updates, patches. Coordinate with DBA and Windows team on their patches / upgrades.
  • Monitor SharePoint Health Analyzer for critical issues (DB usage, disk space, etc.)
  • Debug, diagnose, and fix server farm related issues (in correlation with windows and dev team)
  • Optimize servers when needed (monitor performance and system resources)
  • Manage Service Applications (Web Apps, BDC, SecureStore, Search, etc)
  • SharePoint backup and restore (with DBA team)
  • Configure site quotas and templates
  • Create and map new content databases

Sometimes Required

  • Install new instances of SharePoint
  • Administer SharePoint Security (service accounts, server access, site collection administrators, web application policy)
  • Configure IIS
  • Configure Email and Text Messages (SMS)
  • Configure Search, monitor performance, and remedy any issues
  • Configure Profile sync, monitor performance, and remedy any issues
  • Configure SharePoint farm (servers, alternate access mappings, services on servers, features, solutions)
About RCG Global Services
RCG Global Services is a leading provider of world-class technology solutions for complex business initiatives with over 40 years of history in providing services to the Global 1000 marketplace. Our practices include Advisory, Data & Analytics and Business Applications. RCG services 250 clients, including 25 of the Fortune 100, across a range of markets with special focus and strong industry experience in Healthcare, Retail, Financial Services, Entertainment & Hospitality and Energy & Utilities. RCG is based in Edison, New Jersey with offices throughout the US and in 1997 established our wholly-owned Offshore Delivery Centers in the Philippines which are ISO 27001:2013 Certified, PCI Compliant and operate at CMMI Level 5. OUR BRAND PROMISE Our reputation is built upon the premise that we are a company that listens. We bring a creative view to your business initiative. We are collaborative and accountable as we jointly create your solution. We continuously innovate from concept to result and help you affect business change. There will be no surprises. ideas-realized

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