Support Associate
RareJob Philippines, Inc.
- Quezon City, Philippines5th Floor, Sunnymede IT Center, 1614 Quezon Avenue, South Triangle, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱16,000.00 - ₱18,000.00 / monthPHP160001800016000MONTH
- Full timeFULL_TIME
Job Description
What you’ll do:
1. Lesson Management
- Checks and monitors operational requirements
2. Inquiries Management
- Handles and resolves all inquiries received within the service level agreement
- Escalates all necessary transactions that involve a higher tier decision-making and/or processing
- Ensures proper documentation of all transactions handled
- Resolves all lesson disruptive issues whenever necessary to ensure lesson continuity
- Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors
Minimum Qualifications
What we’d like you to have:
• Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
• Can successfully engage in multiple support tickets simultaneously
• Detail oriented and can closely involve himself/herself with the team
• Passion for excellent customer experience
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Excellent command in English language (Written and Oral)
Not required, but very useful:
• Customer Service Training
• Personality Development Training
• Total Quality Management – Voice of Customer
• Knowledge on Customer Relationship Management (CRM)
• Knowledge on Customer Lifecycle Management (CLM)
• Knowledge on Complaints Escalation Process
Available Shifts:
- 4 AM to 1 PM or 6AM to 3PM, Thursday and Friday off (subject to change depending on demand) and must be amenable working during weekend and holidays
Note: Please be advised that this is a Full-Time Office-Based position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.
Perks and Benefits
- Work from Home
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Other
What you'll get:
- PHP 16,000 gross monthly salary
- Additional PHP 2,000 rice allowance monthly
- Bi-annual appraisal and performance-based rate increase and bonus
- Fun company events and prizes
- HMO benefit, leave credits, 13th-month pay, paid overtime and Philippine holidays
- Shuttle service (fixed route along QC)*
- Fun and youthful working environment that gives its employees chances for career growth
* Available for office-based staff only
Required Skills
- Customer Service
Preferred Courses
- Communications
- Psychology
- Hospitality
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Unit 1003 10/F Coher Center, 1424 Quezon Avenue, South Triangle, Quezon City, 1103 Metro Manila
About RareJob Philippines, Inc.
RareJob Philippines, Inc. is a subsidiary of RareJob Inc., the #1 Online English Tutorial School in Japan (in terms of the number of students and tutors)
We are looking for smart, driven, and excellent individuals who will set the mark and walk the path of innovation with us.
More than just gaining profit, we aim to make a positive change in the world.
Join us as you venture into a stimulating and challenging career.
Be part of the RareJob Family!