RareJob Philippines, Inc.

Support Associate  

RareJob Philippines, Inc.

 
  • Quezon City, Philippines
    5th Floor, Sunnymede IT Center, 1614 Quezon Avenue, South Triangle, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • PHP 16,000.00 - PHP 18,000.00 / month
    PHP
    16000
    18000
    16000
    MONTH
  • Full timeFULL_TIME

Posted 17 days ago and deadline of application is on 27 Feb

Recruiter was hiring 10 hours ago

2022-01-10T06:03:07.342006+00:002022-02-27T16:00:00+00:00

Job Description

What you’ll do:
1. Lesson Management

  • Checks and monitors operational requirements

2. Inquiries Management

  • Handles and resolves all inquiries received within the service level agreement
  • Escalates all necessary transactions that involve a higher tier decision-making and/or processing
  • Ensures proper documentation of all transactions handled
  • Resolves all lesson disruptive issues whenever necessary to ensure lesson continuity
  • Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

Minimum Qualifications

What we’d like you to have:
• Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
• Can successfully engage in multiple support tickets simultaneously
• Detail oriented and can closely involve himself/herself with the team
• Passion for excellent customer experience
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Excellent command in English language (Written and Oral)

Not required, but very useful:
• Customer Service Training
• Personality Development Training
• Total Quality Management – Voice of Customer
• Knowledge on Customer Relationship Management (CRM)
• Knowledge on Customer Lifecycle Management (CLM)
• Knowledge on Complaints Escalation Process

Available Shifts:

  • 4 AM to 1 PM or 6AM to 3PM, Thursday and Friday off (subject to change depending on demand) and must be amenable working during weekend and holidays

Note: Please be advised that this is a Full-Time Office-Based position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.

Perks and Benefits

  • Work from HomeWork from Home
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Other

What you'll get:

  • PHP 16,000 gross monthly salary
  • Additional PHP 2,000 rice allowance monthly
  • Bi-annual appraisal and performance-based rate increase and bonus
  • Fun company events and prizes
  • HMO benefit, leave credits, 13th-month pay, paid overtime and Philippine holidays
  • Shuttle service (fixed route along QC) and sleeping quarters*
  • Fun and youthful working environment that gives its employees chances for career growth

* Available for office-based staff only

Preferred Courses

  • Communications
  • Psychology
  • Hospitality

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Unit 1003 10/F Coher Center, 1424 Quezon Avenue, South Triangle, Quezon City, 1103 Metro Manila
Vacancy
1 opening
Website
https://www.rarejob.ph/

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About RareJob Philippines, Inc.

RareJob Philippines, Inc. is a subsidiary of RareJob Inc., the #1 Online English Tutorial School in Japan (in terms of the number of students and tutors)

We are looking for smart, driven, and excellent individuals who will set the mark and walk the path of innovation with us.

More than just gaining profit, we aim to make a positive change in the world.

Join us as you venture into a stimulating and challenging career.

Be part of the RareJob Family!

RareJob Philippines, Inc.
https://s3-ap-southeast-1.amazonaws.com/kalibrr-company-assets/logos/XQBJ9ZXCRYPBGE2EQN2L-58b4e525.jpg
<p>RareJob Philippines, Inc. is a subsidiary of RareJob Inc., the #1 Online English Tutorial School in Japan (in terms of the number of students and tutors)</p><p>We are looking for smart, driven, and excellent individuals who will set the mark and walk the path of innovation with us.</p><p>More than just gaining profit, we aim to make a positive change in the world.</p><p>Join us as you venture into a stimulating and challenging career.</p><p>Be part of the RareJob Family! </p>

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